Compare Mitel Sky and Avaya IP Office - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Mitel Sky or Avaya IP Office?

Avaya IP Office is more expensive to implement (TCO) than Mitel Sky, and Mitel Sky is rated higher (87/100) than Avaya IP Office (84/100). Mitel Sky offers users more features (8) than Avaya IP Office (0). There is a clear winner in this case and it is Mitel Sky!

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

ShoreTel, Inc. Vs. Avaya

ShoreTel, Inc.: ShoreTel Sky is a service of ShoreTel, Inc. (NASDAQ: SHOR), a leading provider of IP PBX, unified communications and business phone system solutions. Founded in 1996, ShoreTel believes that technology should enhance communications, making them transparent and natural. ShoreTel’s innovative approach to UC system delivery platforms includes both o...

Avaya: Avaya is a global leader in business communications systems. The company provides unified communications, contact centres, data solutions and related services directly and through its channel partners to leading businesses and organisations around the world.

Who is more expensive? Mitel Sky or Avaya IP Office?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Mitel Sky and Avaya IP Office.

Mitel Sky price starts at $40 per user/month , On a scale between 1 to 10 ShoreTel Sky is rated 6, which is similar to the average cost of VoIP software. Avaya IP Office price starts at $7,500 per license , When comparing Avaya IP Office to its competitors, the software is rated 8 - higher than the average VoIP software cost.

Bottom line: Avaya IP Office is more expensive than Mitel Sky.

Which software includes more/better features?

We've compared Mitel Sky Vs. Avaya IP Office based on some of the most important and required VoIP features.

Mitel Sky: 3-Way Calling, Call Blocking, Call Forwarding, Call Transfer, Call Waiting, Caller ID, Caller ID with Name, Repeat Dialing.

Avaya IP Office: We are still working to collect the list of features for Avaya IP Office.

Target customer size

The software can be deployed for small call centers as well as medium and large enterprises. The software is a useful solution for small and medium businesses as well as large enterprises.