Compare Mitel Sky and RingCentral Office - Jul 2022

Shlomi LaviShlomi Lavi / Jul 06, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Mitel Sky or RingCentral Office?

Mitel Sky is more expensive to implement (TCO) than RingCentral Office, and Mitel Sky is rated higher (87/100) than RingCentral Office (72/100). RingCentral Office offers users more features (13) than Mitel Sky (8).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

ShoreTel, Inc. Vs. RingCentral

ShoreTel, Inc.: ShoreTel Sky is a service of ShoreTel, Inc. (NASDAQ: SHOR), a leading provider of IP PBX, unified communications and business phone system solutions. Founded in 1996, ShoreTel believes that technology should enhance communications, making them transparent and natural. ShoreTel’s innovative approach to UC system delivery platforms includes both o...

RingCentral: RingCentral provides cloud computing based phone systems, designed to help small businesses manage mobile, fax, and email communications.

Who is more expensive? Mitel Sky or RingCentral?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Mitel Sky and RingCentral.

Mitel Sky price starts at $40 per user/month , On a scale between 1 to 10 ShoreTel Sky is rated 6, which is similar to the average cost of VoIP software. RingCentral price starts at $20 per user/month , When comparing RingCentral to its competitors, the software is rated 6 - similar to the average VoIP software cost.

Bottom line: Mitel Sky cost is around the same cost of RingCentral.

Which software includes more/better features?

We've compared Mitel Sky Vs. RingCentral Office based on some of the most important and required VoIP features.

Mitel Sky: 3-Way Calling, Call Blocking, Call Forwarding, Call Transfer, Call Waiting, Caller ID, Caller ID with Name, Repeat Dialing.

RingCentral: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Call Conferencing, Call Recording.

Target customer size

The software can be deployed for small call centers as well as medium and large enterprises. and RingCentral's target customer size include: SMBs.



Mitel Sky

ITQlick rating
(4.3/5)

starts at $40 per user/month

Mitel Sky is a cloud-based telephony and VoIP solution designed to help the users in unified communication. The core solution includes wireless networking, video surveillance & management and emergency notifica...

Categories: Auto Attendant, Automatic Call Distribution (ACD), Broadband Internet, Business Phone Systems.

RingCentral Office

ITQlick rating
(3.7/5)

starts at $20 per user/month

RingCentral is a fully integrated cloud-based contact/call centre and business phone solution designed to offer business communication tools for voice, video, fax and text too small businesses and enterprises.

Categories: Communications, Video Conferencing, VoIP, Chat.

Compare specifications

Compare features

Mitel Sky: 8 Features

3-Way Calling
Call Blocking
Call Forwarding
Call Transfer
Call Waiting
Caller ID
Caller ID with Name
Repeat Dialing

RingCentral: 13 Features

ACD (Automatic Call Distribution)
ANI (Automatic Number Identification)
Auto Dialer
Call Conferencing
Call Recording
CTI (Computer Telephony Integration)
Inbound Call Center
IVR System
Outbound IVR
PBX (Private Branch Exchange)
Real Time Reporting
Virtual Call Center Support
Call Center
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Mitel Sk...
ITQlick rating
4.3/5
Score
87/100
Pricing
7.6/10
License pricing
$40 per user/month
Functionality
24
Compare
RingCent...
ITQlick rating
3.7/5
Score
72/100
Pricing
6/10
License pricing
$20 per user/month
Functionality
17
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$18.95 per user/month
Functionality
7
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27

Auditor - Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.