Shlomi Lavi /
Mar 13, 2022
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Bottom Line: Which is Better - ShoreTel or Action Desk?
ShoreTel is more expensive to implement (TCO) than Action Desk, and ShoreTel is rated higher (92/100) than Action Desk (77/100).
Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ShoreTel, Inc. Vs. OneReach
ShoreTel, Inc.: ShoreTel Sky is a service of ShoreTel, Inc. (NASDAQ: SHOR), a leading provider of IP PBX, unified communications and business phone system solutions.
Founded in 1996, ShoreTel believes that technology should enhance communications, making them transparent and natural. ShoreTel’s innovative approach to UC system delivery platforms includes both o...
OneReach: Change our world - join over 3,000 non-developers and developers. Create useful bots that operate in any channel, powered by the latest artificial intelligence. We believe the world is better with technology out of the way, and have pushed hard to make big tech accessible without writing code. We think that you can create meaningful bots and AI exp...
Who is more expensive? ShoreTel or Action Desk Software?
The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ShoreTel and Action Desk Software.
ShoreTel price starts at $19.99 per user/month , On a scale between 1 to 10 ShoreTel is rated 4, which is lower than the average cost of VoIP software. Action Desk Software price starts at $25 per month , When comparing Action Desk Software to its competitors, the software is rated 2 - much lower than the average VoIP software cost.
Bottom line: ShoreTel is more expensive than Action Desk Software.
Which software includes more/better features?
We've compared ShoreTel Vs. Action Desk based on some of the most important and required VoIP features.
ShoreTel: We are still working to collect the list of features for ShoreTel.
Action Desk Software: We are still working to collect the list of features for Action Desk Software.
Target customer size
ShoreTel's typical customers include: Medium and large size businesses, and Action Desk Software's target customer size include: Small businesses and start ups.