Compare ShoreTel and Aircall - May 2022

Shlomi LaviShlomi Lavi / May 19, 2022

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Bottom Line: Which is Better - ShoreTel or Aircall?

ShoreTel is more expensive to implement (TCO) than Aircall, and ShoreTel is rated higher (92/100) than Aircall (84/100). Aircall offers users more features (5) than ShoreTel (0).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

ShoreTel, Inc. Vs. Aircall

ShoreTel, Inc.: ShoreTel Sky is a service of ShoreTel, Inc. (NASDAQ: SHOR), a leading provider of IP PBX, unified communications and business phone system solutions. Founded in 1996, ShoreTel believes that technology should enhance communications, making them transparent and natural. ShoreTel’s innovative approach to UC system delivery platforms includes both o...

Aircall: aircall makes phone support easy. Get phone numbers instantly, anywhere in the world. Bring up your team and decide who should attend calls on each number. Use Aircall apps to follow-up on calls as a team and delight your customers. Aircall is suited for small businesses who need one phone line and a few collaborators and adapts to your business ...

Who is more expensive? ShoreTel or Aircall?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ShoreTel and Aircall.

ShoreTel price starts at $19.99 per user/month , On a scale between 1 to 10 ShoreTel is rated 4, which is lower than the average cost of VoIP software. Aircall price starts at $30 per user/month , When comparing Aircall to its competitors, the software is rated 2 - much lower than the average VoIP software cost.

Bottom line: ShoreTel is more expensive than Aircall.

Which software includes more/better features?

We've compared ShoreTel Vs. Aircall based on some of the most important and required VoIP features.

ShoreTel: We are still working to collect the list of features for ShoreTel.

Aircall: Data Analysis Tools, Blended Call Center, Call Recording, Inbound Call Center, VoIP.

Target customer size

ShoreTel's typical customers include: Medium and large size businesses, The software is a useful solution for businesses of all sizes without any restriction on industrial affiliation.



ShoreTel

ITQlick rating
(4.9/5)

starts at $19.99 per user/month

ShoreTel is a growing cloud-based VoIP software, it is designed to support medium and large size business. ShoreTel received a rating of 4.9 from ITQlick team. The software cost is considered average (2.7/5) w...

Categories: Communications, Business Phone Systems, Cloud PBX, SIP Clients.

Aircall

ITQlick rating
(4.2/5)

starts at $30 per user/month

Aircall is a cloud-based telephony management system for businesses of all sizes. It offers such capabilities as call center management, inbound and outbound reporting, voice recognition, and others. Th...

Categories: Data Analysis Tools, Business Phone Systems, Call Recording, Cloud PBX, IVR.

Compare specifications

Compare features

ShoreTel: 0 Features

We are working to collect the list of features

Aircall: 5 Features

Data Analysis Tools
Blended Call Center
Call Recording
Inbound Call Center
VoIP
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
ShoreTel
ITQlick rating
4.9/5
Score
92/100
Pricing
5.4/10
License pricing
$19.99 per user/month
Functionality
6
Compare
Aircall
ITQlick rating
4.2/5
Score
84/100
Pricing
3.6/10
License pricing
$30 per user/month
Functionality
16
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$18.95 per user/month
Functionality
7
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.