Shlomi Lavi /
May 29, 2022
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Bottom Line: Which is Better - ShoreTel or Avaya IP Office?
Avaya IP Office is more expensive to implement (TCO) than ShoreTel, and ShoreTel is rated higher (92/100) than Avaya IP Office (84/100).
Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ShoreTel, Inc. Vs. Avaya
ShoreTel, Inc.: ShoreTel Sky is a service of ShoreTel, Inc. (NASDAQ: SHOR), a leading provider of IP PBX, unified communications and business phone system solutions.
Founded in 1996, ShoreTel believes that technology should enhance communications, making them transparent and natural. ShoreTel’s innovative approach to UC system delivery platforms includes both o...
Avaya: Avaya is a global leader in business communications systems. The company provides unified communications, contact centres, data solutions and related services directly and through its channel partners to leading businesses and organisations around the world.
Who is more expensive? ShoreTel or Avaya IP Office?
The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ShoreTel and Avaya IP Office.
ShoreTel price starts at $19.99 per user/month , On a scale between 1 to 10 ShoreTel is rated 4, which is lower than the average cost of VoIP software. Avaya IP Office price starts at $7,500 per license , When comparing Avaya IP Office to its competitors, the software is rated 8 - higher than the average VoIP software cost.
Bottom line: Avaya IP Office is more expensive than ShoreTel.
Which software includes more/better features?
We've compared ShoreTel Vs. Avaya IP Office based on some of the most important and required VoIP features.
ShoreTel: We are still working to collect the list of features for ShoreTel.
Avaya IP Office: We are still working to collect the list of features for Avaya IP Office.
Target customer size
ShoreTel's typical customers include: Medium and large size businesses, The software is a useful solution for small and medium businesses as well as large enterprises.