Compare ShoreTel and Bright - Jun 2024

Shlomi LaviShlomi Lavi / Jun 03, 2024

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Bottom Line: Which is Better - ShoreTel or Bright?

Bright is more expensive to implement (TCO) than ShoreTel, and ShoreTel is rated higher (92/100) than Bright (75/100). Bright offers users more features (10) than ShoreTel (0).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

ShoreTel, Inc. Vs. Bright Pattern, Inc.

ShoreTel, Inc.: ShoreTel Sky is a service of ShoreTel, Inc. (NASDAQ: SHOR), a leading provider of IP PBX, unified communications and business phone system solutions. Founded in 1996, ShoreTel believes that technology should enhance communications, making them transparent and natural. ShoreTel’s innovative approach to UC system delivery platforms includes both o...

Bright Pattern, Inc.: An all-star team: We have over one hundred years of experience in this market. And we built and managed some of the most successful products and companies in the cloud-based contact center industry. Our vision is clear and we know how to execute.

Who is more expensive? ShoreTel or Bright Pattern Contact Center?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ShoreTel and Bright Pattern Contact Center.

ShoreTel price starts at $19.99 per user/month , On a scale between 1 to 10 ShoreTel is rated 4, which is lower than the average cost of VoIP software. Bright Pattern Contact Center price starts at $70 per user/month , When comparing Bright Pattern Contact Center to its competitors, the software is rated 8 - higher than the average VoIP software cost.

Bottom line: Bright Pattern Contact Center is more expensive than ShoreTel.

Which software includes more/better features?

We've compared ShoreTel Vs. Bright based on some of the most important and required VoIP features.

ShoreTel: We are still working to collect the list of features for ShoreTel.

Bright Pattern Contact Center: Auto-Responders, Automatic Lead Entry, Automatically Detect, Contact History, Customer Pipeline.

Target customer size

ShoreTel's typical customers include: Medium and large size businesses, Bright Pattern is great for mid-size and large enterprises that are looking for a contact center solution.



ShoreTel

ITQlick rating
(4.9/5)

starts at $19.99 per user/month

ShoreTel is a growing cloud-based VoIP software, it is designed to support medium and large size business. ShoreTel received a rating of 4.9 from ITQlick team. The software cost is considered average (2.7/5) w...

Categories: Communications, Business Phone Systems, Cloud PBX, SIP Clients.

Bright Pattern Contact Center

ITQlick rating
(4.8/5)

starts at $70 per user/month

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-d...

Categories: Auto Attendant, Auto Dialer / Predictive Dialer, Automatic Call Distribution (ACD), Call Monitoring, Call Recording.

Compare specifications

Compare features

ShoreTel: 0 Features

We are working to collect the list of features

Bright Pattern Contact Center: 10 Features

Auto-Responders
Automatic Lead Entry
Automatically Detect
Contact History
Customer Pipeline
Historical Analysis
Hosted Solution
Prospecting Tools
Remove Unsubscribed Contacts
Shared Contacts
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
ShoreTel
ITQlick rating
4.9/5
Score
92/100
Pricing
5.4/10
License pricing
$19.99 per user/month
Functionality
6
Compare
Bright
ITQlick rating
4.8/5
Score
75/100
Pricing
9.2/10
License pricing
$70 per user/month
Functionality
27
Review
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$18.95 per user/month
Functionality
7
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.