Compare ShoreTel and Cisco Unified Communications - Mar 2022

Shlomi LaviShlomi Lavi / Mar 13, 2022

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Bottom Line: Which is Better - ShoreTel or Cisco Unified Communications?

Cisco Unified Communications is more expensive to implement (TCO) than ShoreTel, and ShoreTel is rated higher (92/100) than Cisco Unified Communications (76/100). Cisco Unified Communications offers users more features (1) than ShoreTel (0).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

ShoreTel, Inc. Vs. Cisco

ShoreTel, Inc.: ShoreTel Sky is a service of ShoreTel, Inc. (NASDAQ: SHOR), a leading provider of IP PBX, unified communications and business phone system solutions. Founded in 1996, ShoreTel believes that technology should enhance communications, making them transparent and natural. ShoreTel’s innovative approach to UC system delivery platforms includes both o...

Cisco: Cisco Systems, Inc. is an American multinational corporation headquartered in San Jose, California, United States, that designs, manufactures, and sells networking equipment.The stock was added to the Dow Jones Industrial Average on June 8, 2009, and is also included in the S&P 500 Index, the Russell 1000 Index, NASDAQ 100 Index and the Russell 100...

Who is more expensive? ShoreTel or Cisco Unified Communications?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ShoreTel and Cisco Unified Communications.

ShoreTel price starts at $19.99 per user/month , On a scale between 1 to 10 ShoreTel is rated 4, which is lower than the average cost of VoIP software. Cisco Unified Communications price starts at $210 per license , When comparing Cisco Unified Communications to its competitors, the software is rated 6 - similar to the average VoIP software cost.

Bottom line: Cisco Unified Communications is more expensive than ShoreTel.

Which software includes more/better features?

We've compared ShoreTel Vs. Cisco Unified Communications based on some of the most important and required VoIP features.

ShoreTel: We are still working to collect the list of features for ShoreTel.

Cisco Unified Communications: VoIP.

Target customer size

ShoreTel's typical customers include: Medium and large size businesses, and Cisco Unified Communications's target customer size include: Small, medium and large size businesses.

ShoreTel

ITQlick rating
(4.9/5)

starts at $19.99 per user/month

ShoreTel is a growing cloud-based VoIP software, it is designed to support medium and large size business. ShoreTel received a rating of 4.9 from ITQlick team. The software cost is considered average (2.7/5) w...

Categories: Communications, Business Phone Systems, Cloud PBX, SIP Clients.

Cisco Unified Communications

ITQlick rating
(4.3/5)

starts at $210 per license

Cisco Unified Communications Manager is a cloud-based collaboration platform designed to integrate various business communication tools like video conferencing, call recording, telephony, and messaging. The so...

Categories: Communications, Business Phone Systems, Cloud PBX, VoIP.

Compare specifications

Compare features

ShoreTel: 0 Features

We are working to collect the list of features

Cisco Unified Communications: 1 Features

VoIP
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
ShoreTel
ITQlick rating
4.9/5
Score
92/100
Pricing
5.4/10
License pricing
$19.99 per user/month
Functionality
6
Compare
Cisco Un...
ITQlick rating
4.3/5
Score
76/100
Pricing
7.2/10
License pricing
$210 per license
Functionality
5
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$18.95 per user/month
Functionality
7
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.