Shlomi Lavi /
Apr 21, 2022
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Bottom Line: Which is Better - ShoreTel or Genesys Voice?
ShoreTel is more expensive to implement (TCO) than Genesys Voice, and ShoreTel is rated higher (92/100) than Genesys Voice (71/100). Genesys Voice offers users more features (3) than ShoreTel (0).
Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ShoreTel, Inc. Vs. Genesys
ShoreTel, Inc.: ShoreTel Sky is a service of ShoreTel, Inc. (NASDAQ: SHOR), a leading provider of IP PBX, unified communications and business phone system solutions.
Founded in 1996, ShoreTel believes that technology should enhance communications, making them transparent and natural. ShoreTel’s innovative approach to UC system delivery platforms includes both o...
Genesys : Genesys is driven by our cause to save the world from bad customer service. We do it by applying a relentless focus on the consumer perspective of the customer experience – and the impact it has on your business. Genesys works with its customers and partners worldwide to deliver the experience that today’s digital consumers want. It all adds up to ...
Who is more expensive? ShoreTel or Genesys Voice Platform?
The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ShoreTel and Genesys Voice Platform.
ShoreTel price starts at $19.99 per user/month , On a scale between 1 to 10 ShoreTel is rated 4, which is lower than the average cost of VoIP software. Genesys Voice Platform price starts at $75 per month , When comparing Genesys Voice Platform to its competitors, the software is rated 2 - much lower than the average VoIP software cost.
Bottom line: ShoreTel is more expensive than Genesys Voice Platform.
Which software includes more/better features?
We've compared ShoreTel Vs. Genesys Voice based on some of the most important and required VoIP features.
ShoreTel: We are still working to collect the list of features for ShoreTel.
Genesys Voice Platform: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
ShoreTel's typical customers include: Medium and large size businesses, and Genesys Voice Platform's target customer size include: Small, medium and large size businesses.