Shlomi Lavi /
Apr 22, 2022
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Bottom Line: Which is Better - ShoreTel or Grasshopper?
Grasshopper is more expensive to implement (TCO) than ShoreTel, and ShoreTel is rated higher (92/100) than Grasshopper (85/100). Grasshopper offers users more features (3) than ShoreTel (0).
Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ShoreTel, Inc. Vs. Grasshopper Inc.
ShoreTel, Inc.: ShoreTel Sky is a service of ShoreTel, Inc. (NASDAQ: SHOR), a leading provider of IP PBX, unified communications and business phone system solutions.
Founded in 1996, ShoreTel believes that technology should enhance communications, making them transparent and natural. ShoreTel’s innovative approach to UC system delivery platforms includes both o...
Grasshopper Inc.: Founded by two entrepreneurs, Grasshopper has been making it easier to start and grow a small business since 2003. Back then, we started as just two guys with a dream and to date have served over 100,000 entrepreneurs (and we're still growing).
The Grasshopper virtual phone system helps entrepreneurs sound more professional and stay connected fr...
Who is more expensive? ShoreTel or Grasshopper?
The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ShoreTel and Grasshopper.
ShoreTel price starts at $19.99 per user/month , On a scale between 1 to 10 ShoreTel is rated 4, which is lower than the average cost of VoIP software. Grasshopper price starts at $26 per month , When comparing Grasshopper to its competitors, the software is rated 4 - lower than the average VoIP software cost.
Bottom line: ShoreTel cost is around the same cost of Grasshopper.
Which software includes more/better features?
We've compared ShoreTel Vs. Grasshopper based on some of the most important and required VoIP features.
ShoreTel: We are still working to collect the list of features for ShoreTel.
Grasshopper: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
ShoreTel's typical customers include: Medium and large size businesses, Mainly the software has been deployed in small and medium businesses, although it can also
be used for large businesses in some cases.