Compare ShoreTel and Grasshopper - Apr 2022

Shlomi LaviShlomi Lavi / Apr 22, 2022

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Bottom Line: Which is Better - ShoreTel or Grasshopper?

Grasshopper is more expensive to implement (TCO) than ShoreTel, and ShoreTel is rated higher (92/100) than Grasshopper (85/100). Grasshopper offers users more features (3) than ShoreTel (0).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

ShoreTel, Inc. Vs. Grasshopper Inc.

ShoreTel, Inc.: ShoreTel Sky is a service of ShoreTel, Inc. (NASDAQ: SHOR), a leading provider of IP PBX, unified communications and business phone system solutions. Founded in 1996, ShoreTel believes that technology should enhance communications, making them transparent and natural. ShoreTel’s innovative approach to UC system delivery platforms includes both o...

Grasshopper Inc.: Founded by two entrepreneurs, Grasshopper has been making it easier to start and grow a small business since 2003. Back then, we started as just two guys with a dream and to date have served over 100,000 entrepreneurs (and we're still growing). The Grasshopper virtual phone system helps entrepreneurs sound more professional and stay connected fr...

Who is more expensive? ShoreTel or Grasshopper?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ShoreTel and Grasshopper.

ShoreTel price starts at $19.99 per user/month , On a scale between 1 to 10 ShoreTel is rated 4, which is lower than the average cost of VoIP software. Grasshopper price starts at $26 per month , When comparing Grasshopper to its competitors, the software is rated 4 - lower than the average VoIP software cost.

Bottom line: ShoreTel cost is around the same cost of Grasshopper.

Which software includes more/better features?

We've compared ShoreTel Vs. Grasshopper based on some of the most important and required VoIP features.

ShoreTel: We are still working to collect the list of features for ShoreTel.

Grasshopper: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

ShoreTel's typical customers include: Medium and large size businesses, Mainly the software has been deployed in small and medium businesses, although it can also be used for large businesses in some cases.



ShoreTel

ITQlick rating
(4.9/5)

starts at $19.99 per user/month

ShoreTel is a growing cloud-based VoIP software, it is designed to support medium and large size business. ShoreTel received a rating of 4.9 from ITQlick team. The software cost is considered average (2.7/5) w...

Categories: Communications, Business Phone Systems, Cloud PBX, SIP Clients.

Grasshopper

ITQlick rating
(4.5/5)

starts at $26 per month

Grasshopper is a virtual phone and call management solution for small and medium businesses. It also offers help desk solutions and customization of the customer support. The software was designed and l...

Categories: Communications, Webinar.

Compare specifications

Compare features

ShoreTel: 0 Features

We are working to collect the list of features

Grasshopper: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
ShoreTel
ITQlick rating
4.9/5
Score
92/100
Pricing
5.4/10
License pricing
$19.99 per user/month
Functionality
6
Compare
Grasshopper
ITQlick rating
4.5/5
Score
85/100
Pricing
5.6/10
License pricing
$26 per month
Functionality
5
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$18.95 per user/month
Functionality
7
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.