Compare ShoreTel and HERO Hosted PBX - Mar 2022

Shlomi LaviShlomi Lavi / Mar 13, 2022

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Bottom Line: Which is Better - ShoreTel or HERO Hosted PBX?

ShoreTel is more expensive to implement (TCO) than HERO Hosted PBX, and ShoreTel is rated higher (92/100) than HERO Hosted PBX (62/100).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

ShoreTel, Inc. Vs. Dialexia

ShoreTel, Inc.: ShoreTel Sky is a service of ShoreTel, Inc. (NASDAQ: SHOR), a leading provider of IP PBX, unified communications and business phone system solutions. Founded in 1996, ShoreTel believes that technology should enhance communications, making them transparent and natural. ShoreTel’s innovative approach to UC system delivery platforms includes both o...

Dialexia: Dialexia is an award-winning global telecommunications software & services company specialized in the development of innovative PBX software & VoIP business solutions for corporations, small businesses, service providers & telephony resellers alike. The company also provides custom-built PBX applications to meet the needs of clients in specific sec...

Who is more expensive? ShoreTel or HERO Hosted PBX?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ShoreTel and HERO Hosted PBX.

ShoreTel price starts at $19.99 per user/month , On a scale between 1 to 10 ShoreTel is rated 4, which is lower than the average cost of VoIP software. HERO Hosted PBX accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 ShoreTel is rated 4, which is lower than the average cost of VoIP software.

Bottom line: ShoreTel cost is around the same cost of HERO Hosted PBX.

Which software includes more/better features?

We've compared ShoreTel Vs. HERO Hosted PBX based on some of the most important and required VoIP features.

ShoreTel: We are still working to collect the list of features for ShoreTel.

HERO Hosted PBX: We are still working to collect the list of features for HERO Hosted PBX.

Target customer size

ShoreTel's typical customers include: Medium and large size businesses, and HERO Hosted PBX's target customer size include: SMBs.

ShoreTel

ITQlick rating
(4.9/5)

starts at $19.99 per user/month

ShoreTel is a growing cloud-based VoIP software, it is designed to support medium and large size business. ShoreTel received a rating of 4.9 from ITQlick team. The software cost is considered average (2.7/5) w...

Categories: Communications, Business Phone Systems, Cloud PBX, SIP Clients.

HERO Hosted PBX

ITQlick rating
(4.6/5)

HERO Hosted PBX is a trending cloud-based VoIP software, it is designed to support small and medium size business. HERO Hosted PBX received a rating of 4.6 from ITQlick team. The software cost is considered ave...

Categories: Communications, IVR, VoIP, Data integration, Contact management.

Compare specifications

Compare features

ShoreTel: 0 Features

We are working to collect the list of features

HERO Hosted PBX: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
ShoreTel
ITQlick rating
4.9/5
Score
92/100
Pricing
5.4/10
License pricing
$19.99 per user/month
Functionality
6
Compare
HERO Hos...
ITQlick rating
4.6/5
Score
62/100
Pricing
5.2/10
License pricing
Pricing not available
Functionality
5
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$18.95 per user/month
Functionality
7
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.