Shlomi Lavi /
Dec 11, 2022
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Bottom Line: Which is Better - ShoreTel or SolarWinds Service Desk?
ShoreTel is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (94/100) than ShoreTel (92/100). SolarWinds Service Desk offers users more features (18) than ShoreTel (0). There is a clear winner in this case and it is SolarWinds Service Desk!
Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ShoreTel, Inc. Vs. Samanage
ShoreTel, Inc.: ShoreTel Sky is a service of ShoreTel, Inc. (NASDAQ: SHOR), a leading provider of IP PBX, unified communications and business phone system solutions.
Founded in 1996, ShoreTel believes that technology should enhance communications, making them transparent and natural. ShoreTel’s innovative approach to UC system delivery platforms includes both o...
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Who is more expensive? ShoreTel or SolarWinds?
The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ShoreTel and SolarWinds.
ShoreTel price starts at $19.99 per user/month , On a scale between 1 to 10 ShoreTel is rated 4, which is lower than the average cost of VoIP software. SolarWinds price starts at $19 per technician/month , When comparing SolarWinds to its competitors, the software is rated 4 - lower than the average VoIP software cost.
Bottom line: ShoreTel cost is around the same cost of SolarWinds.
Which software includes more/better features?
We've compared ShoreTel Vs. SolarWinds Service Desk based on some of the most important and required VoIP features.
ShoreTel: We are still working to collect the list of features for ShoreTel.
SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Target customer size
ShoreTel's typical customers include: Medium and large size businesses, SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.