ShoreTel Vs SolarWinds

Shlomi LaviShlomi Lavi / Nov 14, 2021

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Bottom Line: Which is Better - ShoreTel or SolarWinds?

ShoreTel is more expensive to implement (TCO) than SolarWinds, SolarWinds is rated higher (94/100) than ShoreTel (92/100). SolarWinds offers more features (18) to their users than ShoreTel (0). There is a clear winner in this case and it is SolarWinds!

Looking for the right VoIP solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How ShoreTel, Inc. compares with Samanage?

ShoreTel, Inc.: ShoreTel Sky is a service of ShoreTel, Inc. (NASDAQ: SHOR), a leading provider of IP PBX, unified communications and business phone system solutions. Founded in 1996, ShoreTel believes that technology should enhance communications, making them transparent and natural. ShoreTel’s innovative approach to UC system delivery platforms includes both o...

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Who's more expensive? ShoreTel or SolarWinds?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for ShoreTel and SolarWinds.

ShoreTel price starts at $19.99 per user/month , on a scale between 1 to 10 ShoreTel is rated 4, which is lower than the average cost of VoIP software. SolarWinds price starts at $800 per user/year , when comparing SolarWinds to their competitors, the software is rated 4 - lower than the average VoIP software cost.

Bottom line: ShoreTel cost is around the same cost of SolarWinds.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared ShoreTel Vs. SolarWinds based on some of the most important and required VoIP features. ShoreTel: We are still working to collect the list of features for ShoreTel. SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

ShoreTel's typical customers include: Medium and large size businesses, SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.

ShoreTel

ITQlick rating
(4.9/5)

starts at $19.99 per user/month

ShoreTel is a growing cloud-based VoIP software, it is designed to support medium and large size business. ShoreTel received a rating of 4.9 from ITQlick team. The software cost is considered average (2.7/5) w...

Categories: Communications, Business Phone Systems, Cloud PBX, SIP Clients.

SolarWinds

ITQlick rating
(5/5)

starts at $800 per user/year

SolarWinds Help-desk is cloud-based help-desk and customer service solution designed for businesses of any size. The solution features include change management, IT asset management and incident management and ...

Categories: Billing & Invoicing, Document Management, Banking CRM, Customer Loyalty, Feedback Management.

Compare specifications

ShoreTel Specifications

ITQlick Score: 92/100
ITQlick Rating: (4.9/5)
Pricing: 4/10 - average cost
Category: VoIP -> ShoreTel
Company: ShoreTel, Inc.
Pricing: starts at $19.99 per user/month
Typical customers: Medium and large size businesses
Platforms: Desktop, Cloud
Links: ShoreTel review, ShoreTel pricing, ShoreTel alternatives

SolarWinds Specifications

ITQlick Score: 94/100
ITQlick Rating: (5/5)
Pricing: 4/10 - average cost
Category: VoIP -> SolarWinds
Company: Samanage
Pricing: starts at $800 per user/year
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop, Mobile, Cloud
Links: SolarWinds review, SolarWinds pricing, SolarWinds alternatives

Compare features

ShoreTel: 0 Features

We are working to collect the list of features

SolarWinds: 18 Features

Asset Management
Billing and Invoicing
Change Management
Contract Management
Customer Survey
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
ShoreTel
ITQlick rating
4.9/5
Score
92/100
Pricing
5.4/10
License pricing
$19.99 per user/month
Functionality
6
Compare
SolarWinds
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$800 per user/year
Functionality
38
RingCentral
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$30 per user/month
Functionality
7
Review
Nextiva
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$18.95 per user/month
Functionality
27
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.