Shlomi Lavi /
May 15, 2022
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Bottom Line: Which is Better - ShoreTel or Talkdesk?
ShoreTel is more expensive to implement (TCO) than Talkdesk, and ShoreTel is rated higher (92/100) than Talkdesk (88/100).
Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ShoreTel, Inc. Vs. Talkdesk
ShoreTel, Inc.: ShoreTel Sky is a service of ShoreTel, Inc. (NASDAQ: SHOR), a leading provider of IP PBX, unified communications and business phone system solutions.
Founded in 1996, ShoreTel believes that technology should enhance communications, making them transparent and natural. ShoreTel’s innovative approach to UC system delivery platforms includes both o...
Talkdesk: Talkdesk is the world's leading browser-based call center software. Our easy-to-use out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs.
Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outd...
Who is more expensive? ShoreTel or Talkdesk?
The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ShoreTel and Talkdesk.
ShoreTel price starts at $19.99 per user/month , On a scale between 1 to 10 ShoreTel is rated 4, which is lower than the average cost of VoIP software. Talkdesk price starts at $75 per user/month , When comparing Talkdesk to its competitors, the software is rated 4 - lower than the average VoIP software cost.
Bottom line: ShoreTel cost is around the same cost of Talkdesk.
Which software includes more/better features?
We've compared ShoreTel Vs. Talkdesk based on some of the most important and required VoIP features.
ShoreTel: We are still working to collect the list of features for ShoreTel.
Talkdesk: We are still working to collect the list of features for Talkdesk.
Target customer size
ShoreTel's typical customers include: Medium and large size businesses, and Talkdesk's target customer size include: SMBs.