Compare ShoreTel and Ytel - Jul 2022

Shlomi LaviShlomi Lavi / Jul 29, 2022

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Bottom Line: Which is Better - ShoreTel or Ytel?

Ytel is more expensive to implement (TCO) than ShoreTel, ShoreTel is rated higher (92/100) than Ytel (81/100). Ytel offers more features (5) to their users than ShoreTel (0).

Looking for the right VoIP solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How ShoreTel, Inc. compares with YTel?

ShoreTel, Inc.: ShoreTel Sky is a service of ShoreTel, Inc. (NASDAQ: SHOR), a leading provider of IP PBX, unified communications and business phone system solutions. Founded in 1996, ShoreTel believes that technology should enhance communications, making them transparent and natural. ShoreTel’s innovative approach to UC system delivery platforms includes both o...

YTel: YTel is a software company with a passion to help businesses better communicate with leads, prospects and customers. We geek out over the challenges of telecom and deliver best in class communications solutions. Over the years we’ve been able to provide businesses cost effective solutions that power modern communications through phone, text message...

Who's more expensive? ShoreTel or Ytel?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for ShoreTel and Ytel.

ShoreTel price starts at $19.99 per user/month , on a scale between 1 to 10 ShoreTel is rated 4, which is lower than the average cost of VoIP software. Ytel price starts at $25 per month , when comparing Ytel to their competitors, the software is rated 6 - similar to the average VoIP software cost.

Bottom line: Ytel is more expensive than ShoreTel.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared ShoreTel Vs. Ytel based on some of the most important and required VoIP features. ShoreTel: We are still working to collect the list of features for ShoreTel. Ytel: Mobile Access, Call Recording, Inbound Call Center, Outbound Call Center, VoIP.

Target customer size

ShoreTel's typical customers include: Medium and large size businesses, and Ytel's target customer size include: Small, medium and large size businesses.

ShoreTel

ITQlick rating
(4.9/5)

starts at $19.99 per user/month

ShoreTel is a growing cloud-based VoIP software, it is designed to support medium and large size business. ShoreTel received a rating of 4.9 from ITQlick team. The software cost is considered average (2.7/5) w...

Categories: Communications, Business Phone Systems, Cloud PBX, SIP Clients.

Ytel

ITQlick rating
(3.9/5)

starts at $25 per month

Ytel is a cloud-based appointment scheduling solution designed to help the user easily add programmable communications and boost the experience of every customer. Its key features include SMS API, Voice API, Br...

Categories: Auto Dialer / Predictive Dialer, Automatic Call Distribution (ACD), Call Recording, IVR, SIP Trunking.

Compare specifications

Ytel Specifications

ITQlick Score: 81/100
ITQlick Rating:
(3.9/5)
Pricing: 6/10 - average cost
Category: VoIP -> Ytel review
Company: YTel
Pricing: starts at $25 per month
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: Ytel review, Ytel pricing, Ytel alternatives

Compare features

ShoreTel: 0 Features

We are working to collect the list of features

Ytel: 5 Features

Mobile Access
Call Recording
Inbound Call Center
Outbound Call Center
VoIP
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
ShoreTel
ITQlick rating
4.9/5
Score
92/100
Pricing
5.4/10
License pricing
$19.99 per user/month
Functionality
6
Compare
Ytel
ITQlick rating
3.9/5
Score
81/100
Pricing
6/10
License pricing
$25 per month
Functionality
15
Review
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$19.95 per user/month
Functionality
7
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27

Author - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.