Shlomi Lavi /
Dec 26, 2022
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Bottom Line: Which is Better - ShoreTel or Zoom?
ShoreTel is more expensive to implement (TCO) than Zoom, and Zoom is rated higher (97/100) than ShoreTel (92/100). Zoom offers users more features (8) than ShoreTel (0). There is a clear winner in this case and it is Zoom!
Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ShoreTel, Inc. Vs. Zoom Video Communications
ShoreTel, Inc.: ShoreTel Sky is a service of ShoreTel, Inc. (NASDAQ: SHOR), a leading provider of IP PBX, unified communications and business phone system solutions.
Founded in 1996, ShoreTel believes that technology should enhance communications, making them transparent and natural. ShoreTel’s innovative approach to UC system delivery platforms includes both o...
Zoom Video Communications: Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform. Our solution offers the best video, audio and screen-sharing experience across Windows PC, Mac, iOS, Android, Zoom Rooms conference room system, and H.323/SIP room systems.
Zoom was founded in 2011 by experienced leaders and engineers ...
Who is more expensive? ShoreTel or Zoom?
The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ShoreTel and Zoom.
ShoreTel price starts at $19.99 per user/month , On a scale between 1 to 10 ShoreTel is rated 4, which is lower than the average cost of VoIP software. Zoom price starts at $14.99 per month , When comparing Zoom to its competitors, the software is rated 2 - much lower than the average VoIP software cost.
Bottom line: ShoreTel is more expensive than Zoom.
Which software includes more/better features?
We've compared ShoreTel Vs. Zoom based on some of the most important and required VoIP features.
ShoreTel: We are still working to collect the list of features for ShoreTel.
Zoom: 24/7 Telephone Support, Basic Reports, Chat, Dashboard, Email integration.
Target customer size
ShoreTel's typical customers include: Medium and large size businesses, and Zoom's target customer size include: Small, medium and large size businesses.