Compare Sideline and 8x8 Contact Center - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - Sideline or 8x8 Contact Center?

Sideline is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Sideline (74/100). 8x8 Contact Center offers users more features (14) than Sideline (0). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right Telephony solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Sideline Vs. 8x8, INC

Sideline: Sidelines suite of features lets you protect your privacy, create a professional identity, prioritize calls, connect with customers, add team members, and get more done.

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? Sideline or 8x8 Contact Center?

The real total cost of ownership (TCO) of Telephony software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Sideline and 8x8 Contact Center.

Sideline price starts at $9.99 per month , On a scale between 1 to 10 Sideline is rated 2, which is much lower than the average cost of Telephony software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Telephony software cost.

Bottom line: Sideline cost is around the same cost of 8x8 Contact Center.

Which software includes more/better features?

We've compared Sideline Vs. 8x8 Contact Center based on some of the most important and required Telephony features.

Sideline: We are still working to collect the list of features for Sideline.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

Sideline's typical customers include: Small, medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.