Compare Skype and SolarWinds Service Desk - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Skype or SolarWinds Service Desk?

SolarWinds Service Desk is more expensive to implement (TCO) than Skype, and SolarWinds Service Desk is rated higher (94/100) than Skype (83/100). SolarWinds Service Desk offers users more features (18) than Skype (8).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Microsoft Vs. Samanage

Microsoft: Microsoft Corporation is an American corporation that develops, manufactures, licenses and supports a wide range of products and services related to computing. The company was founded by Bill Gates and Paul Allen on April 4, 1975. Microsoft is the world's largest software maker measured by revenues.

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Who is more expensive? Skype or SolarWinds?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Skype and SolarWinds.

Skype price Has a free version , On a scale between 1 to 10 Skype is rated 4, which is lower than the average cost of VoIP software. SolarWinds price starts at $19 per technician/month , When comparing SolarWinds to its competitors, the software is rated 4 - lower than the average VoIP software cost.

Bottom line: Skype cost is around the same cost of SolarWinds.

Which software includes more/better features?

We've compared Skype Vs. SolarWinds Service Desk based on some of the most important and required VoIP features.

Skype: 3-Way Calling, Call Forwarding, Call Transfer, Call Waiting, Caller ID, Caller ID with Name, Repeat Dialing, Speed-Dial.

SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

Skype's typical customers include: Start up, Small business, Medium business, Large business, SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.