Compare SMART Service Desk and Mhelpdesk - Jan 2023

Shlomi Lavi

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Bottom Line: Which is Better - SMART Service Desk or Mhelpdesk?

Mhelpdesk is more expensive to implement (TCO) than SMART Service Desk, and Mhelpdesk is rated higher (95/100) than SMART Service Desk (80/100). Mhelpdesk offers users more features (15) than SMART Service Desk (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SMART Service Desk Vs. Mhelpdesk

SMART Service Desk: Headquartered in Phoenix, Arizona, SMART Service Desk, is a vendor for ITSSM – IT Service Support Management, GRC – Governance & Risk Compliance and Case Management Software’s, using industry leading best practices and standards such as; ITIL, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST (National Institute of Standards and Technology). SMART S...

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

Who is more expensive? SMART Service Desk or Mhelpdesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SMART Service Desk and Mhelpdesk.

SMART Service Desk accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 SMART Service Desk is rated 2, which is much lower than the average cost of Help Desk software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: Mhelpdesk is more expensive than SMART Service Desk.

Which software includes more/better features?

We've compared SMART Service Desk Vs. Mhelpdesk based on some of the most important and required Help Desk features.

SMART Service Desk: We are still working to collect the list of features for SMART Service Desk.

Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.

Target customer size

The typical customers who benefit from this software are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management. MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.