Compare SMART Service Desk and monday.com - Feb 2023

Shlomi Lavi

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Bottom Line: Which is Better - SMART Service Desk or monday.com?

monday.com is more expensive to implement (TCO) than SMART Service Desk, and monday.com is rated higher (98/100) than SMART Service Desk (80/100). monday.com offers users more features (35) than SMART Service Desk (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SMART Service Desk Vs. monday.com

SMART Service Desk: Headquartered in Phoenix, Arizona, SMART Service Desk, is a vendor for ITSSM – IT Service Support Management, GRC – Governance & Risk Compliance and Case Management Software’s, using industry leading best practices and standards such as; ITIL, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST (National Institute of Standards and Technology). SMART S...

monday.com: Founded in 2012 and launched as an independent startup in February 2014, monday.com is a tool that transforms the way teams work together. Our mission is to help teams build a culture of transparency, empowering everyone to achieve more and be happier at work. We're obsessed with building an excellent product, and our goal is to create a tool that ...

Who is more expensive? SMART Service Desk or monday.com?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SMART Service Desk and monday.com.

SMART Service Desk accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 SMART Service Desk is rated 2, which is much lower than the average cost of Help Desk software. monday.com price starts at $10 per seat/month , When comparing monday.com to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: monday.com is more expensive than SMART Service Desk.

Which software includes more/better features?

We've compared SMART Service Desk Vs. monday.com based on some of the most important and required Help Desk features.

SMART Service Desk: We are still working to collect the list of features for SMART Service Desk.

monday.com: Basic Reports, Chat, Customizable Categories, Dashboard, HR Analytics.

Target customer size

The typical customers who benefit from this software are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management.

Monday.