Shlomi Lavi /
Mar 22, 2022
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Bottom Line: Which is Better - Smart Service or FieldEdge?
Smart Service is more expensive to implement (TCO) than FieldEdge, and FieldEdge is rated higher (92/100) than Smart Service (89/100). Smart Service offers users more features (8) than FieldEdge (7).
Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
My Service Depot Vs. FieldEdge
My Service Depot: My Service Depot was founded by technology visionary Wayne “Skip” Stringfield with the goal of creating software people love to use. It is this philosophy that drives not only the software development process, but also the approach to customer support and training.
My Service Depot's products include Smart Service™| QuickBooks Scheduling Softwar...
FieldEdge: Our original founders George and Glenn Slay were HVAC contractors and fearless entrepreneurs. Before they even had an office, George called Carrier from a phone booth and sold them on giving his small company Island Aire a rep contract. And that’s where it all began. The first users’ meeting was held in 1979. In the photo, George and Glen Slay are ...
Who is more expensive? Smart Service or FieldEdge?
The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Smart Service and FieldEdge.
Smart Service price starts at $1599.99 per license , On a scale between 1 to 10 Smart Service is rated 6, which is similar to the average cost of Field Service software. FieldEdge price starts at $100 per user/month , When comparing FieldEdge to its competitors, the software is rated 2 - much lower than the average Field Service software cost.
Bottom line: Smart Service is more expensive than FieldEdge.
Which software includes more/better features?
We've compared Smart Service Vs. FieldEdge based on some of the most important and required Field Service features.
Smart Service: Mobile Access, Billing & Invoicing, Customer Database, Customer Relationship Management, Construction, Time Tracking, Work Order Management, Contract Management.
FieldEdge: Billing & Invoicing, Call Center, Scheduling, Inventory Management, Work Order Management.
Target customer size
Owing to its nature and comprehensiveness, Smart ServiceTM is ideal for medium and large sized enterprises. The typical customers of FieldEdge are the entrepreneurs involved in home service contractors such as the HVAC, electricity and plumbing industries as well as field service management.