Shlomi Lavi /
Mar 22, 2022
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Bottom Line: Which is Better - Smart Service or Service Fusion?
Smart Service is more expensive to implement (TCO) than Service Fusion, and Service Fusion is rated higher (96/100) than Smart Service (89/100). Both tools offer the same amount of features.
Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
My Service Depot Vs. Service Fusion
My Service Depot: My Service Depot was founded by technology visionary Wayne “Skip” Stringfield with the goal of creating software people love to use. It is this philosophy that drives not only the software development process, but also the approach to customer support and training.
My Service Depot's products include Smart Service™| QuickBooks Scheduling Softwar...
Service Fusion: Service Fusion was founded in 2013 by Max Paltsev, a serial entrepreneur and a veteran of the Software as a Service industry, to help service companies win more repeat customers. Prior to founding Service Fusion, Max Paltsev was the founder and CEO of Limo Anywhere, the largest software provider in the executive ground transportation industry now s...
Who is more expensive? Smart Service or Service Fusion?
The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Smart Service and Service Fusion.
Smart Service price starts at $1599.99 per license , On a scale between 1 to 10 Smart Service is rated 6, which is similar to the average cost of Field Service software. Service Fusion price starts at $126 per month , When comparing Service Fusion to its competitors, the software is rated 2 - much lower than the average Field Service software cost.
Bottom line: Smart Service is more expensive than Service Fusion.
Which software includes more/better features?
We've compared Smart Service Vs. Service Fusion based on some of the most important and required Field Service features.
Smart Service: Mobile Access, Billing & Invoicing, Customer Database, Customer Relationship Management, Construction, Time Tracking, Work Order Management, Contract Management.
Service Fusion: Mobile Access, Billing & Invoicing, CRM, Scheduling, Inventory Management.
Target customer size
Owing to its nature and comprehensiveness, Smart ServiceTM is ideal for medium and large sized enterprises. Customers of the software include businesses of all sizes hailing from a diverse range of
industries.