Compare Smart Service and Total Dispatch - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Smart Service or Total Dispatch?

Smart Service is more expensive to implement (TCO) than Total Dispatch, and Total Dispatch is rated higher (91/100) than Smart Service (89/100). Smart Service offers users more features (8) than Total Dispatch (0).

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

My Service Depot Vs. Total Dispatch

My Service Depot: My Service Depot was founded by technology visionary Wayne “Skip” Stringfield with the goal of creating software people love to use. It is this philosophy that drives not only the software development process, but also the approach to customer support and training. My Service Depot's products include Smart Service™| QuickBooks Scheduling Softwar...

Total Dispatch: Complete more jobs, on time and under budget with Total Dispatch. The only total field service manager for your desktop and smartphone, Total Dispatch lets you manage your business from anywhere, in real-time. Schedule jobs, route and track employees, manage timecards and run a more efficient business right from your smartphone.

Who is more expensive? Smart Service or Total Dispatch?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Smart Service and Total Dispatch.

Smart Service price starts at $1599.99 per license , On a scale between 1 to 10 Smart Service is rated 6, which is similar to the average cost of Field Service software. Total Dispatch price starts at $99 per month , When comparing Total Dispatch to its competitors, the software is rated 4 - lower than the average Field Service software cost.

Bottom line: Smart Service is more expensive than Total Dispatch.

Which software includes more/better features?

We've compared Smart Service Vs. Total Dispatch based on some of the most important and required Field Service features.

Smart Service: Mobile Access, Billing & Invoicing, Customer Database, Customer Relationship Management, Construction, Time Tracking, Work Order Management, Contract Management.

Total Dispatch: We are still working to collect the list of features for Total Dispatch.

Target customer size

Owing to its nature and comprehensiveness, Smart ServiceTM is ideal for medium and large sized enterprises. The software is a useful solution for businesses of all sizes with backgrounds in a diverse range of industries.