Compare Smart Service and Viamente Route Planner - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - Smart Service or Viamente Route Planner?

Smart Service is more expensive to implement (TCO) than Viamente Route Planner, and Viamente Route Planner is rated higher (91/100) than Smart Service (89/100). Smart Service offers users more features (8) than Viamente Route Planner (3).

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

My Service Depot Vs. Marathon Data Systems

My Service Depot: My Service Depot was founded by technology visionary Wayne “Skip” Stringfield with the goal of creating software people love to use. It is this philosophy that drives not only the software development process, but also the approach to customer support and training. My Service Depot's products include Smart Service™| QuickBooks Scheduling Softwar...

Marathon Data Systems : Marathon Data Systems is a leading provider of mobile and Saas software as a service solutions to the field service industry. Marathon provides web-based software products that enable companies to manage key business operations in a single system including Enterprise Resource Planning (ERP), Accounting, Routing and Scheduling, and Customer Relation...

Who is more expensive? Smart Service or Viamente Route Planner?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Smart Service and Viamente Route Planner.

Smart Service price starts at $1599.99 per license , On a scale between 1 to 10 Smart Service is rated 6, which is similar to the average cost of Field Service software. Viamente Route Planner price starts at $29 per vehicle/month , When comparing Viamente Route Planner to its competitors, the software is rated 4 - lower than the average Field Service software cost.

Bottom line: Smart Service is more expensive than Viamente Route Planner.

Which software includes more/better features?

We've compared Smart Service Vs. Viamente Route Planner based on some of the most important and required Field Service features.

Smart Service: Mobile Access, Billing & Invoicing, Customer Database, Customer Relationship Management, Construction, Time Tracking, Work Order Management, Contract Management.

Viamente Route Planner: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Owing to its nature and comprehensiveness, Smart ServiceTM is ideal for medium and large sized enterprises. Customers of the software include small and medium businesses as well as large organizations.