Shlomi Lavi /
Jun 06, 2023
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Bottom Line: Which is Better - Smartlook or Bugzilla?
Smartlook is more expensive to implement (TCO) than Bugzilla, and Bugzilla is rated higher (81/100) than Smartlook (76/100). Bugzilla offers users more features (2) than Smartlook (0). There is a clear winner in this case and it is Bugzilla!
Looking for the right Bug Tracking solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Smartlook Vs. Bugzilla
Smartlook: A simple recording tool that anyone can use. Slowly we started to learn that Smartlook would never be ideal for solopreneurs and small businesses. They simply cannot afford to have a dedicated analytics person.
Bugzilla: Bugzilla is server software designed to help you manage software development.
Who is more expensive? Smartlook or Bugzilla?
The real total cost of ownership (TCO) of Bug Tracking software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Smartlook and Bugzilla.
Smartlook price starts at $55 per month , On a scale between 1 to 10 Smartlook is rated 4, which is lower than the average cost of Bug Tracking software. Bugzilla accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Smartlook is rated 4, which is lower than the average cost of Bug Tracking software.
Bottom line: Smartlook is more expensive than Bugzilla.
Which software includes more/better features?
We've compared Smartlook Vs. Bugzilla based on some of the most important and required Bug Tracking features.
Smartlook: We are still working to collect the list of features for Smartlook.
Bugzilla: Workflow, Configurable Workflow.
Target customer size
Smartlook's typical customers include: SMBs, and Bugzilla's target customer size include: Small, medium and large size businesses.