Compare Smartlook and Bugzilla - Jun 2023

Shlomi LaviShlomi Lavi / Jun 06, 2023

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Bottom Line: Which is Better - Smartlook or Bugzilla?

Smartlook is more expensive to implement (TCO) than Bugzilla, and Bugzilla is rated higher (81/100) than Smartlook (76/100). Bugzilla offers users more features (2) than Smartlook (0). There is a clear winner in this case and it is Bugzilla!

Looking for the right Bug Tracking solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Smartlook Vs. Bugzilla

Smartlook: A simple recording tool that anyone can use. Slowly we started to learn that Smartlook would never be ideal for solopreneurs and small businesses. They simply cannot afford to have a dedicated analytics person.

Bugzilla: Bugzilla is server software designed to help you manage software development.

Who is more expensive? Smartlook or Bugzilla?

The real total cost of ownership (TCO) of Bug Tracking software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Smartlook and Bugzilla.

Smartlook price starts at $55 per month , On a scale between 1 to 10 Smartlook is rated 4, which is lower than the average cost of Bug Tracking software. Bugzilla accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Smartlook is rated 4, which is lower than the average cost of Bug Tracking software.

Bottom line: Smartlook is more expensive than Bugzilla.

Which software includes more/better features?

We've compared Smartlook Vs. Bugzilla based on some of the most important and required Bug Tracking features.

Smartlook: We are still working to collect the list of features for Smartlook.

Bugzilla: Workflow, Configurable Workflow.

Target customer size

Smartlook's typical customers include: SMBs, and Bugzilla's target customer size include: Small, medium and large size businesses.



Smartlook

ITQlick rating
(4.7/5)

starts at $55 per month

SmartLook is a business intelligence toolset designed to help enterprises assess lead behavior. With a variety of tools, the software provides replays of users websites and apps, giving statistics on what conte...

Categories: Data analysis, Marketing Analytics, Mobile Marketing, Web analytics.

Bugzilla

ITQlick rating
(4.2/5)

Bugzilla software is an on premise bug tracking solution that helps the software developers to track bugs as well as open source defects during the software development.

Categories: Bug Tracking, Workflow Management, Project Workflow.

Compare specifications

Compare features

Smartlook: 0 Features

We are working to collect the list of features

Bugzilla: 2 Features

Workflow
Configurable Workflow
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Smartlook
ITQlick rating
4.7/5
Score
76/100
Pricing
4/10
License pricing
$55 per month
Functionality
4
Compare
Bugzilla
ITQlick rating
4.2/5
Score
81/100
Pricing
3/10
License pricing
Pricing not available
Functionality
5
test IO
ITQlick rating
4.8/5
Score
84/100
Pricing
10/10
License pricing
$2,000 per feature/month
Functionality
7
DevTrack
ITQlick rating
3.5/5
Score
83/100
Pricing
6/10
License pricing
$20 per user/month
Functionality
6
SpiraTeam
ITQlick rating
4.1/5
Score
79/100
Pricing
3.8/10
License pricing
$43.50 per user/month
Functionality
16

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.