Compare Smartsheet and monday.com - Feb 2023

Shlomi Lavi / Feb 28, 2023

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Bottom Line: Which is Better - Smartsheet or monday.com?

Functionality:

Monday.com and Smartsheet are both project management and collaboration software, but they have some key differences in functionality. Both software allows users to create and manage tasks and projects, assign them to team members, and track progress. However, Monday.com has a more visual and customizable interface, allowing users to create custom boards and workflows, while Smartsheet has a more traditional spreadsheet-based interface. Additionally, Monday.com has a built-in automation feature, allowing users to automate repetitive tasks and processes, whereas Smartsheet does not. Both software also has built-in time tracking, but Monday.com has a more advanced time tracking feature that allows users to track billable hours and create invoices.

Pricing:

Monday.com has four pricing plans, starting at $8 per user per month for the Basic plan, and going up to $16 per user per month for the Pro plan. Smartsheet has three pricing plans, starting at $7 per user per month for the Individual plan, and going up to $25 per user per month for the Business plan. Both software offers a free trial, but Monday.com has a more generous free trial, allowing users to try all features for 14 days, whereas Smartsheet only allows users to try the basic features for 14 days. For 1 user, the cost of implementation for Monday.com would be $8 per month, for 10 users it would be $80 per month, and for 100 users it would be $800 per month. For Smartsheet, the cost of implementation for 1 user would be $7 per month, for 10 users it would be $70 per month, and for 100 users it would be $7000 per month.

User Interface:

Both software has a user-friendly interface, but Monday.com has a more visual and customizable interface, allowing users to create custom boards and workflows, while Smartsheet has a more traditional spreadsheet-based interface. Monday.com has a unique drag-and-drop interface that allows users to easily move and organize tasks and projects. Smartsheet, on the other hand, has a more spreadsheet-like interface that may be more familiar to users who are used to working with spreadsheets. Both software has mobile apps, but Monday.com's mobile app has a more modern and user-friendly interface, allowing users to easily access and update tasks and projects on the go.

Integration:

Both software has integration capabilities, but Monday.com has more out-of-the-box integrations. Monday.com integrates with over 200 third-party apps, including popular apps like Slack, Google Drive, Zoom, and Salesforce. Smartsheet, on the other hand, has fewer out-of-the-box integrations, but it does integrate with popular apps like Microsoft Office, Google Drive, and Trello. Additionally, Monday.com has a built-in API, allowing users to easily create custom integrations, whereas Smartsheet does not.

Scalability:

Both software are scalable, but Monday.com can handle a larger number of users. Monday.com can handle up to 100,000 users, while Smartsheet can handle up to 50,000 users. Both software can handle large amounts of data and projects, but Monday.com may be a better option for organizations with a large number of users.

Security:

Both software has robust security features, but Monday.com has more certifications and awards for its security. Monday.com has SOC 2, SOC 3, and ISO 27001 certifications, and it has won awards for its security from organizations like TrustRadius and G2. Smartsheet also has strong security measures in place, including SOC 2 and ISO 27001 certifications, but it does not have as many awards and certifications for its security as Monday.com does. Both software has features like two-factor authentication and encryption, but Monday.com also has a feature called "Guest Access" which allows users to control who can access their projects and data.

Reporting and Analytics:

Both software has reporting and analytics capabilities, but Monday.com has more advanced reporting features. Monday.com allows users to create custom reports and dashboards, while Smartsheet only allows users to create basic reports and charts. Monday.com also has a feature called "Insights" that allows users to analyze data in real time and make data-driven decisions. Smartsheet has a feature called "Dashboards" that allows users to create basic charts and reports, but it does not have the same level of data analysis capabilities as Monday.com.

Support and Maintenance:

Both software has good support and maintenance, but Monday.com has a more comprehensive service level agreement (SLA). Monday.com offers 24/7 support, with a guaranteed response time of two hours for critical issues. Smartsheet also offers 24/7 support, but it does not have a guaranteed response time for critical issues. Both software has a chat feature, documentation, and a knowledge base, but Monday.com has more extensive documentation and a more detailed knowledge base.

Training and Implementation:

Both software has a relatively short training and implementation process. Monday.com offers a free onboarding process, which typically takes between 1-2 weeks, while Smartsheet offers a similar onboarding process that also takes around 1-2 weeks. Both software has additional costs for custom training and implementation, but Monday.com's prices are generally more expensive than Smartsheet's.

Flexibility:

Both software are flexible and support growth, but Monday.com has a limit to the number of users. Monday.com can handle up to 100,000 users, while Smartsheet can handle up to 50,000 users. Both software have a range of features and capabilities that can be customized to suit the needs of different organizations, but Monday.com may be a better option for larger organizations that need to support a large number of users.

Data Migration:

Both software provides assistance or tools for data migration, but Monday.com's data migration process is generally easier. Monday.com has a built-in data migration feature that allows users to easily transfer data from other project management software, while Smartsheet's data migration process is typically done manually with the help of a data migration specialist. Both software has detailed documentation and guides to help users with the data migration process, but Monday.com's process is generally more streamlined.

Mobile Access:

Both software has mobile apps, but Monday.com's mobile app has a more modern and user-friendly interface. Both software allows users to access and update tasks and projects on the go, but Monday.com's mobile app has more features and capabilities than Smartsheet's mobile app. Both software has a similar user experience, but Monday.com's mobile app is generally considered to be more user-friendly and efficient.

Cloud-based or on-premise:

Both software is cloud-based, and do not offer on-premise options.

Vendor Reputation:

Monday.com was founded in 2012 and has a large customer base and user base. They have a reputation in the industry as a leading project management software provider. Smartsheet was founded in 2005, and also has a large customer base and user base. They are known for their easy-to-use interface and simple learning curve.

Industry Certifications:

Monday.com has received industry certifications such as SOC 2 Type II and ISO 27001, while Smartsheet has received certifications such as SOC 2 Type II and SOC 3. Both software providers have received multiple awards in the past years.

User Reviews:

Users generally have a positive sentiment towards both Monday.com and Smartsheet. Users praise Monday.com for its customization options and advanced features, while Smartsheet is praised for its user-friendly interface and simple learning curve. A score between 1 to 100 of users' sentiment, Monday.com would be around 85, and Smartsheet around 80.

Technical Requirements:

Both Monday.com and Smartsheet are cloud-based software, so they do not require any special servers or infrastructure to run. They can be accessed from anywhere with an internet connection and do not require a specific number of IT people.

Implementation Timeline:

The implementation timeline for Monday.com and Smartsheet will depend on the specific needs of the organization and the complexity of the project. Both software providers offer additional services such as onboarding and consulting at an additional cost.

Vendor Stability and Compliance:

Both Monday.com and Smartsheet are well-established software providers with a track record of stability and compliance. They have undergone regular security audits and have received multiple security certifications. They are both compliant with industry standards and regulations.

In conclusion, both Monday.com and Smartsheet are powerful project management software that has similar functionalities such as task management, collaboration, and progress tracking. However, Monday.com has more advanced features and customization options while Smartsheet has a simpler learning curve and a user-friendly interface. Both software has a similar pricing structure and both are cloud-based and scalable. Ultimately, the choice between the two will depend on the specific needs of the organization and which software best aligns with those needs.