Smartsheet Vs Salesforce CRM (Apr 2021)

Shlomi LaviShlomi Lavi / Apr 29, 2021

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Bottom Line: Which is Better - Smartsheet or Salesforce CRM?

Salesforce CRM is more expensive to implement (TCO) than Smartsheet, Salesforce CRM is rated higher (98/100) than Smartsheet (96/100). Salesforce CRM offers more features (21) to their users than Smartsheet (7).

Looking for the right Project Management solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How SMARTSHEET compares with Salesforce.com?

SMARTSHEET: Smartsheet.com, a leading Software as a Service (SaaS) company, offers an enterprise-ready cloud app for project management and collaboration.Smartsheet harnesses the power of a platform within the simplicity of a spreadsheet. No training required – get up and running in minutes.Collaborate, centralize, automate. With Smartsheet, your entire team’s...

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Who's more expensive? Smartsheet or Salesforce?

The real total cost of ownership (TCO) of Project Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Smartsheet and Salesforce.

Smartsheet price starts at $14 per user/month , on a scale between 1 to 10 Smartsheet is rated 2, which is much lower than the average cost of Project Management software. Salesforce price starts at $25 per user/month , when comparing Salesforce to their competitors, the software is rated 2 - much lower than the average Project Management software cost.

Bottom line: Smartsheet cost is around the same cost of Salesforce.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Smartsheet Vs. Salesforce CRM based on some of the most important and required Project Management features. Smartsheet: Collaboration, Document Management, Issue Tracking, Project Management, Resource Management, Scheduling, Task Management. Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.

Target customer size

The software is a useful product for businesses of all sizes and a wide range of types. Salesforce is optimal for people as well as companies.

Smartsheet

ITQlick rating
(4.4/5)

starts at $14 per user/month

Smartsheet is a cloud-based project management solution that is developed to be used by individuals and by businesses that are in the manufacturing businesses, construction, and oil and gas companies among othe...

Categories: Mobile, Home Builder, Team Collaboration, Web Collaboration.

Salesforce CRM

ITQlick rating
(4.4/5)

starts at $25 per user/month

Salesforce is a cloud-hosted customer relationship management (CRM) software suite that offer solutions for small, mid-level and enterprise organizations focusing mainly on sales and support. The software offer...

Categories: Data Analysis Tools, Computer Telephony Integration (CTI), Mobile, Case Management, Social Media.

Compare specifications

Compare features

Smartsheet: 7 Features

Collaboration
Document Management
Issue Tracking
Project Management
Resource Management
Scheduling
Task Management

Salesforce: 21 Features

Campaign Dashboard
Campaign Management
Case Management
Contact Management
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Knowledge Base
Lead Management
Marketing Automation
Multi-Channel Marketing
Multi-Language
Sales Automation
Sales Reports
Social Advertising
Workflow Rules & Management
Collaboration Center
Report Viewing
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Smartsheet
ITQlick rating
4.4/5
Score
96/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
21
Compare
Salesforce
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Trello
ITQlick rating
4.2/5
Score
99/100
Pricing
2/10
License pricing
$10 per user/month
Functionality
16
Review
Basecamp
ITQlick rating
4.3/5
Score
98/100
Pricing
4.2/10
License pricing
$99 per month
Functionality
15
Hive
ITQlick rating
4.5/5
Score
98/100
Pricing
2/10
License pricing
$12 per user/month
Functionality
12
Review
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.