Compare Smartsheet and Salesforce CRM - Apr 2024

Shlomi LaviShlomi Lavi / Apr 10, 2024

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Bottom Line: Which is Better - Smartsheet or Salesforce CRM?

Salesforce CRM is more expensive to implement (TCO) than Smartsheet, and Salesforce CRM is rated higher (98/100) than Smartsheet (96/100). Salesforce CRM offers users more features (21) than Smartsheet (7).

Looking for the right Project Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SMARTSHEET Vs. Salesforce.com

SMARTSHEET: Smartsheet.com, a leading Software as a Service (SaaS) company, offers an enterprise-ready cloud app for project management and collaboration.Smartsheet harnesses the power of a platform within the simplicity of a spreadsheet. No training required – get up and running in minutes.Collaborate, centralize, automate. With Smartsheet, your entire team’s...

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Who is more expensive? Smartsheet or Salesforce?

The real total cost of ownership (TCO) of Project Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Smartsheet and Salesforce.

Smartsheet price starts at $7 per user/month , On a scale between 1 to 10 Smartsheet is rated 2, which is much lower than the average cost of Project Management software. Salesforce price starts at $25 per user/month , When comparing Salesforce to its competitors, the software is rated 2 - much lower than the average Project Management software cost.

Bottom line: Smartsheet cost is around the same cost of Salesforce.

Which software includes more/better features?

We've compared Smartsheet Vs. Salesforce CRM based on some of the most important and required Project Management features.

Smartsheet: Collaboration, Document Management, Issue Tracking, Project Management, Resource Management, Scheduling, Task Management.

Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.

Target customer size

Smartsheet Project Management software is suitable for businesses of all sizes, ranging from small businesses to large enterprises. Salesforce is optimal for people as well as companies.



Smartsheet

ITQlick rating
(4.4/5)

starts at $7 per user/month

Smartsheet is a cloud-based project management solution that is developed to be used by individuals and by businesses that are in the manufacturing businesses, construction, and oil and gas companies among othe...

Categories: Mobile, Home Builder, Team Collaboration, Web Collaboration.

Salesforce CRM

ITQlick rating
(4.4/5)

starts at $25 per user/month

Salesforce is a cloud-hosted customer relationship management (CRM) software suite that offer solutions for small, mid-level and enterprise organizations focusing mainly on sales and support. The software offer...

Categories: Data Analysis Tools, Computer Telephony Integration (CTI), Mobile, Case Management, Social Media.

Compare specifications

Compare features

Smartsheet: 7 Features

Collaboration
Document Management
Issue Tracking
Project Management
Resource Management
Scheduling
Task Management

Salesforce: 21 Features

Campaign Dashboard
Campaign Management
Case Management
Contact Management
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Knowledge Base
Lead Management
Marketing Automation
Multi-Channel Marketing
Multi-Language
Sales Automation
Sales Reports
Social Advertising
Workflow Rules & Management
Collaboration Center
Report Viewing
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Smartsheet
ITQlick rating
4.4/5
Score
96/100
Pricing
2/10
License pricing
$7 per user/month
Functionality
21
Compare
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Trello
ITQlick rating
4.2/5
Score
99/100
Pricing
2/10
License pricing
$5 per user/month
Functionality
16
Review
Basecamp
ITQlick rating
4.3/5
Score
98/100
Pricing
4.2/10
License pricing
$11 per user/month
Functionality
15
monday.c...
ITQlick rating
4.7/5
Score
98/100
Pricing
4/10
License pricing
$10 per seat/month
Functionality
92

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.