Compare Smartsupp and BirdEye - Jul 2022
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Bottom Line: Which is Better - Smartsupp or BirdEye?
BirdEye is more expensive to implement (TCO) than Smartsupp, and BirdEye is rated higher (89/100) than Smartsupp (82/100). BirdEye offers users more features (7) than Smartsupp (0).
Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Smartsupp Vs. BirdEye
Smartsupp: First live chat with visitor recording. Advantages of Smartsupp: Basic version forever for free. Visitors who chat with you are 5x more likely to buy (conversion increase measurable in Google Analytics). Everyone values immediate answer to his question and next time buys at your website again. Live chat results are measured in Google Analyt...
BirdEye: Monitor reviews, social channels, and surveys in one place. Solve problems before they become problems. Promote authentic reviews across the web to reach more prospective customers and drive more traffic. Dive beneath feedback with Natural Language Processing (NLP) insights to uncover root cause driving customer sentiment, and make improvements whe...
Who is more expensive? Smartsupp or BirdEye?
The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Smartsupp and BirdEye.
Smartsupp price starts at $19.50 per month , On a scale between 1 to 10 Smartsupp is rated 2, which is much lower than the average cost of Chat software. BirdEye price starts at $3,000 per year , When comparing BirdEye to its competitors, the software is rated 8 - higher than the average Chat software cost.
Bottom line: BirdEye is more expensive than Smartsupp.
Which software includes more/better features?
We've compared Smartsupp Vs. BirdEye based on some of the most important and required Chat features.
Smartsupp: We are still working to collect the list of features for Smartsupp.
BirdEye: Dashboard, Customer Success, Campaign Management, Social Media, Sentiment Analysis.
Target customer size
Smartsupp's typical customers include: Small, medium and large size businesses, and BirdEye's target customer size include: Small, medium and large size businesses.
Compare specifications
Smartsupp Specifications
ITQlick Score: | 82/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Chat -> Smartsupp review |
Company: | Smartsupp |
Pricing: | starts at $19.50 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile |
Links: | Smartsupp review, Smartsupp pricing, Smartsupp alternatives |
BirdEye Specifications
ITQlick Score: | 89/100 |
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ITQlick Rating: |
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Pricing: | 8/10 - high cost |
Category: | Chat -> BirdEye review |
Company: | BirdEye |
Pricing: | starts at $3,000 per year |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | BirdEye review, BirdEye pricing, BirdEye alternatives |
Compare features
Smartsupp: 0 Features
BirdEye: 7 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.