Compare SmartSupport and AlertCertify - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - SmartSupport or AlertCertify?

SmartSupport is more expensive to implement (TCO) than AlertCertify, and SmartSupport is rated higher (78/100) than AlertCertify (50/100). SmartSupport offers users more features (17) than AlertCertify (3).

Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Safeharbor Knowledge Solutions Vs. AlertEnterprise

Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting ...

AlertEnterprise: AlertEnterprise uncovers blended threats that exist across IT applications, Physical Access Control Systems and Industrial Controls systems to deliver true prevention of fraud, theft and acts of sabotage

Who is more expensive? SmartSupport or AlertCertify?

The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SmartSupport and AlertCertify.

SmartSupport price starts at $199 per user/month , On a scale between 1 to 10 SmartSupport is rated 8, which is higher than the average cost of Knowledge Management software. AlertCertify price starts at $31 per license , When comparing AlertCertify to its competitors, the software is rated 4 - lower than the average Knowledge Management software cost.

Bottom line: SmartSupport is more expensive than AlertCertify.

Which software includes more/better features?

We've compared SmartSupport Vs. AlertCertify based on some of the most important and required Knowledge Management features.

SmartSupport: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Remote Control Access, Reporting.

AlertCertify: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management. and AlertCertify's target customer size include: Start up, Small business, Medium business, Large business.