Compare SmartSupport and Atera - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - SmartSupport or Atera?

SmartSupport is more expensive to implement (TCO) than Atera, and Atera is rated with the same score (78/100) as SmartSupport (78/100). SmartSupport offers users more features (17) than Atera (5).

Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Safeharbor Knowledge Solutions Vs. Atera

Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting ...

Atera: Atera provides an All-in-One Management Platform for IT Support companies, MSP's and VAR's. From remote IT monitoring & management through powerful ticketing and customer satisfaction surveying to billing and invoicing, Atera brings the entire IT business together. Atera has operations in the United States, Europe and Asia.

Who is more expensive? SmartSupport or Atera?

The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SmartSupport and Atera.

SmartSupport price starts at $199 per user/month , On a scale between 1 to 10 SmartSupport is rated 8, which is higher than the average cost of Knowledge Management software. Atera price starts at $79 per technician/month , When comparing Atera to its competitors, the software is rated 4 - lower than the average Knowledge Management software cost.

Bottom line: SmartSupport is more expensive than Atera.

Which software includes more/better features?

We've compared SmartSupport Vs. Atera based on some of the most important and required Knowledge Management features.

SmartSupport: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Remote Control Access, Reporting.

Atera: Chat, Customizable Categories, Email integration, IT Asset Management, Knowledge Management.

Target customer size

SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management. and Atera's target customer size include: Small businesses and start ups.