Shlomi Lavi /
Oct 22, 2022
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Bottom Line: Which is Better - SmartSupport or Bloomfire?
SmartSupport is more expensive to implement (TCO) than Bloomfire, and SmartSupport is rated higher (78/100) than Bloomfire (76/100). SmartSupport offers users more features (17) than Bloomfire (9).
Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Safeharbor Knowledge Solutions Vs. Bloomfire
Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting ...
Bloomfire: Since launch, thousands of organizations both large and small all over the world have adopted Bloomfire as a tool to ignite human potential. This growth and compelling mission has attracted to Bloomfire some of the greatest minds in design, user experience research, software development, and organizational development.
Who is more expensive? SmartSupport or Bloomfire?
The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SmartSupport and Bloomfire.
SmartSupport price starts at $199 per user/month , On a scale between 1 to 10 SmartSupport is rated 8, which is higher than the average cost of Knowledge Management software. Bloomfire price starts at $25 per user/month , When comparing Bloomfire to its competitors, the software is rated 2 - much lower than the average Knowledge Management software cost.
Bottom line: SmartSupport is more expensive than Bloomfire.
Which software includes more/better features?
We've compared SmartSupport Vs. Bloomfire based on some of the most important and required Knowledge Management features.
SmartSupport: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Remote Control Access, Reporting.
Bloomfire: Software Customization, HR Management, Recruiting, LMS, Collaboration Management.
Target customer size
SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management. Bloomfire is suitable for all types of organizations from small business to large enterprises and non profits.