Shlomi Lavi /
Oct 22, 2022
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Bottom Line: Which is Better - SmartSupport or GoToMyPC?
SmartSupport is more expensive to implement (TCO) than GoToMyPC, and GoToMyPC is rated higher (86/100) than SmartSupport (78/100). SmartSupport offers users more features (17) than GoToMyPC (3).
Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Safeharbor Knowledge Solutions Vs. Citrix Systems, Inc.
Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting ...
Citrix Systems, Inc.:
Citrix transforms how businesses and IT work and people collaborate in the cloud era. With market-leading cloud, collaboration, networking and virtualization technologies, Citrix powers mobile workstyles and cloud services, making complex enterprise IT simpler and more accessible for 260,000 organizations. Citrix products touch 75 percent of Int...
Who is more expensive? SmartSupport or GoToMyPC?
The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SmartSupport and GoToMyPC.
SmartSupport price starts at $199 per user/month , On a scale between 1 to 10 SmartSupport is rated 8, which is higher than the average cost of Knowledge Management software. GoToMyPC price starts at $28 per computer/month , When comparing GoToMyPC to its competitors, the software is rated 6 - similar to the average Knowledge Management software cost.
Bottom line: SmartSupport is more expensive than GoToMyPC.
Which software includes more/better features?
We've compared SmartSupport Vs. GoToMyPC based on some of the most important and required Knowledge Management features.
SmartSupport: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Remote Control Access, Reporting.
GoToMyPC: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management. GoToMyPC is perfect for individuals and small or midsize business owners but can be used by large organizations too.