Compare SmartSupport and TeamViewer - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - SmartSupport or TeamViewer?

SmartSupport is more expensive to implement (TCO) than TeamViewer, and TeamViewer is rated higher (92/100) than SmartSupport (78/100). SmartSupport offers users more features (17) than TeamViewer (5).

Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Safeharbor Knowledge Solutions Vs. TeamViewer

Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting ...

TeamViewer: TeamViewer is one of the world wide leading solutions for desktop sharing and online collaboration over the Internet. The German based TeamViewer GmbH was founded in 2005 and is fully focused on development and distribution of high-end solutions for online collaboration and communication. A fast start and high growth rates have led to more than ...

Who is more expensive? SmartSupport or TeamViewer?

The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SmartSupport and TeamViewer.

SmartSupport price starts at $199 per user/month , On a scale between 1 to 10 SmartSupport is rated 8, which is higher than the average cost of Knowledge Management software. TeamViewer price starts at $23.90 per user/month , When comparing TeamViewer to its competitors, the software is rated 6 - similar to the average Knowledge Management software cost.

Bottom line: SmartSupport is more expensive than TeamViewer.

Which software includes more/better features?

We've compared SmartSupport Vs. TeamViewer based on some of the most important and required Knowledge Management features.

SmartSupport: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Remote Control Access, Reporting.

TeamViewer: Chat, Project Collaboration, Document Management, Scheduling, Remote Support.

Target customer size

SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management. and TeamViewer's target customer size include: Small, medium and large size businesses.