Compare SmartSupport and VNC Connect - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - SmartSupport or VNC Connect?

SmartSupport is more expensive to implement (TCO) than VNC Connect, and VNC Connect is rated higher (83/100) than SmartSupport (78/100). SmartSupport offers users more features (17) than VNC Connect (1).

Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Safeharbor Knowledge Solutions Vs. RealVNC

Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting ...

RealVNC: RealVNC is the only organization offering commercial licenses to embed remote control and access capability into third-party products and services. Our OEM customers range from Intel to IBM, with applications for both software and hardware products.

Who is more expensive? SmartSupport or VNC Connect?

The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SmartSupport and VNC Connect.

SmartSupport price starts at $199 per user/month , On a scale between 1 to 10 SmartSupport is rated 8, which is higher than the average cost of Knowledge Management software. VNC Connect price starts at $3.39 per device/month , When comparing VNC Connect to its competitors, the software is rated 4 - lower than the average Knowledge Management software cost.

Bottom line: SmartSupport is more expensive than VNC Connect.

Which software includes more/better features?

We've compared SmartSupport Vs. VNC Connect based on some of the most important and required Knowledge Management features.

SmartSupport: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Remote Control Access, Reporting.

VNC Connect: Remote Support.

Target customer size

SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management. and VNC Connect's target customer size include: Small, medium and large size businesses.