Compare SmartSupport and Yext - Oct 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - SmartSupport or Yext?

SmartSupport is more expensive to implement (TCO) than Yext, and Yext is rated higher (91/100) than SmartSupport (78/100). SmartSupport offers users more features (17) than Yext (0).

Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Safeharbor Knowledge Solutions Vs. Yext

Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting ...

Yext: Yext puts business on the map. The Yext Knowledge Engine™ lets companies manage their digital knowledge in the cloud and sync it to over 100 services in the PowerListings® Network. Yext Listings, Pages, and Reviews help businesses around the globe facilitate face-to-face interactions that boost brand awareness, drive foot traffic, and increase sale...

Who is more expensive? SmartSupport or Yext?

The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SmartSupport and Yext.

SmartSupport price starts at $199 per user/month , On a scale between 1 to 10 SmartSupport is rated 8, which is higher than the average cost of Knowledge Management software. Yext price starts at $199 per year , When comparing Yext to its competitors, the software is rated 6 - similar to the average Knowledge Management software cost.

Bottom line: SmartSupport is more expensive than Yext.

Which software includes more/better features?

We've compared SmartSupport Vs. Yext based on some of the most important and required Knowledge Management features.

SmartSupport: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Remote Control Access, Reporting.

Yext: We are still working to collect the list of features for Yext.

Target customer size

SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management. The typical clients of Yext are the small to medium-sized businesses (SMBs) and large enterprise of wide array of industries, relying on the service from the IT, mainly with search engine optimization of the local pages and search engine marketing.