Compare Smith and Salesforce CRM - Apr 2024
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Bottom Line: Which is Better - Smith or Salesforce CRM?
Smith is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than Smith (88/100). Salesforce CRM offers users more features (21) than Smith (7). There is a clear winner in this case and it is Salesforce CRM!
Looking for the right AI: Customer Support solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Smith.ai Vs. Salesforce.com
Smith.ai: Learn how Smith.ai can help your business. We will address your questions about Smith.ai phone receptionists, live chat, or both.
Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Who is more expensive? Smith or Salesforce?
The real total cost of ownership (TCO) of AI: Customer Support software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Smith and Salesforce.
Smith price starts at $210 per month , On a scale between 1 to 10 Smith is rated 4, which is lower than the average cost of AI: Customer Support software. Salesforce price starts at $25 per user/month , When comparing Salesforce to its competitors, the software is rated 2 - much lower than the average AI: Customer Support software cost.
Bottom line: Smith is more expensive than Salesforce.
Which software includes more/better features?
We've compared Smith Vs. Salesforce CRM based on some of the most important and required AI: Customer Support features.
Smith: Chat, Dashboard, Knowledge Base, Social Media, Workflow Rules & Management, eCommerce, Scheduling.
Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.
Target customer size
Smith's typical customers include: Small, medium and large size businesses, Salesforce is optimal for people as well as companies.
Salesforce CRM
starts at $25 per user/month
Salesforce is a cloud-hosted customer relationship management (CRM) software suite that offer solutions for small, mid-level and enterprise organizations focusing mainly on sales and support. The software offer...
PriceDemoCompare specifications
Smith Specifications
ITQlick Score: | 88/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | AI: Customer Support -> Smith review |
Company: | Smith.ai |
Pricing: | starts at $210 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Smith review, Smith pricing, Smith alternatives |
Salesforce CRM Specifications
ITQlick Score: | 98/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | CRM -> Salesforce CRM review |
Company: | Salesforce.com |
Pricing: | starts at $25 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | Salesforce CRM review, Salesforce CRM pricing, Salesforce CRM alternatives |
Compare features
Smith: 7 Features
Salesforce: 21 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.