Shlomi Lavi /
Jun 25, 2022
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Bottom Line: Which is Better - SnapEngage Live Chat or BirdEye?
BirdEye is more expensive to implement (TCO) than SnapEngage Live Chat, and BirdEye is rated higher (89/100) than SnapEngage Live Chat (83/100). BirdEye offers users more features (7) than SnapEngage Live Chat (0).
Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
SnapEngage Vs. BirdEye
SnapEngage: The internet was like a giant shopping mall. A giant shopping mall full of things to buy and informative signage. It was great except for the fact that there was no one around. It was empty. A tumbleweed might have blown by, if only to accentuate the absolute emptiness of the place. We wanted to change that. You know that sigh of relief when you ge...
BirdEye: Monitor reviews, social channels, and surveys in one place. Solve problems before they become problems. Promote authentic reviews across the web to reach more prospective customers and drive more traffic. Dive beneath feedback with Natural Language Processing (NLP) insights to uncover root cause driving customer sentiment, and make improvements whe...
Who is more expensive? SnapEngage Live Chat or BirdEye?
The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SnapEngage Live Chat and BirdEye.
SnapEngage Live Chat price starts at $16 per user/year , On a scale between 1 to 10 SnapEngage Live Chat is rated 2, which is much lower than the average cost of Chat software. BirdEye price starts at $3,000 per year , When comparing BirdEye to its competitors, the software is rated 8 - higher than the average Chat software cost.
Bottom line: BirdEye is more expensive than SnapEngage Live Chat.
Which software includes more/better features?
We've compared SnapEngage Live Chat Vs. BirdEye based on some of the most important and required Chat features.
SnapEngage Live Chat: We are still working to collect the list of features for SnapEngage Live Chat.
BirdEye: Dashboard, Customer Success, Campaign Management, Social Media, Sentiment Analysis.
Target customer size
The software is a useful solution for businesses of all sizes and a variety of types. and BirdEye's target customer size include: Small, medium and large size businesses.