Compare Higherlogic and Salesforce CRM - Apr 2024

Shlomi Lavi

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Bottom Line: Which is Better - Higherlogic or Salesforce CRM?

Higherlogic is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than Higherlogic (83/100). Salesforce CRM offers users more features (21) than Higherlogic (8). There is a clear winner in this case and it is Salesforce CRM!

Looking for the right Social Media Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Socious Vs. Salesforce.com

Socious: Socious holds monthly web-based trainings for partners and customers to equip them with the skills to get the most out of the Socious system. We hold semi-annual in-person training at our Phoenix headquarters for partners to get more in-depth training and one-on-one time with Socious resources.

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Who is more expensive? Higherlogic or Salesforce?

The real total cost of ownership (TCO) of Social Media Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Higherlogic and Salesforce.

Higherlogic accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Socious Online Community is rated 10, which is much higher than the average cost of Social Media Management software. Salesforce price starts at $25 per user/month , When comparing Salesforce to its competitors, the software is rated 2 - much lower than the average Social Media Management software cost.

Bottom line: Higherlogic is more expensive than Salesforce.

Which software includes more/better features?

We've compared Higherlogic Vs. Salesforce CRM based on some of the most important and required Social Media Management features.

Higherlogic: Billing/Invoicing, Contact Management, Customer Database, Customer Service, Email Marketing, Marketing Automation, Social Media, Collaboration Center .

Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.

Target customer size

Higherlogic is best for mid-size and large companies and also for membership organizations like associations. Salesforce is optimal for people as well as companies.