Compare Softerra Adaxes and Freshdesk - Jul 2022

Shlomi LaviShlomi Lavi / Jul 25, 2022

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Bottom Line: Which is Better - Softerra Adaxes or Freshdesk?

Softerra Adaxes is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than Softerra Adaxes (81/100). Freshdesk offers users more features (10) than Softerra Adaxes (7). There is a clear winner in this case and it is Freshdesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Softerra Vs. FRESHDESK INC.

Softerra: Since its foundation in 1999, Softerra has developed into a provider of top-notch services and highly ranked solutions for identity management. Throughout 13 years of its operation, over 50,000 organizations of all sizes have relied on Softerra for high-performance directory management solutions and time-saving services to reduce their IT workload ...

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? Softerra Adaxes or Freshdesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Softerra Adaxes and Freshdesk.

Softerra Adaxes price starts at $1,600 per license , On a scale between 1 to 10 Softerra Adaxes is rated 4, which is lower than the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Softerra Adaxes is more expensive than Freshdesk.

Which software includes more/better features?

We've compared Softerra Adaxes Vs. Freshdesk based on some of the most important and required Help Desk features.

Softerra Adaxes: Email Integration, LDAP/Active Directory Synchronization, Multi-Site Support, Reporting, Rules/Workflows, Scheduling, Self Service Portal.

Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

Target customer size

Softerra Adaxes's typical customers include: Small, medium and large size businesses, Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.



Softerra Adaxes

ITQlick rating
(4.9/5)

starts at $1,600 per license

Softerra Adaxes is a management and automation software built for businesses to manage web environments, automate provisioning processes in the active directory, and delegate and manage permissions.

Categories: Help Desk.

Freshdesk

ITQlick rating
(4.5/5)

starts at $15 per agent/month

Freshdesk is a cloud based help-desk system designed to ensure good customer relations between and an organization and its clients. The solution core features include ticketing, collaboration and automations.

Categories: Call Monitoring, Banking CRM, Call Center, Casino CRM, Complaint Management.

Compare specifications

Compare features

Softerra Adaxes: 7 Features

Email Integration
LDAP/Active Directory Synchronization
Multi-Site Support
Reporting
Rules/Workflows
Scheduling
Self Service Portal

Freshdesk: 10 Features

Billing and Invoicing
Customer Survey
Email Integration
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Multi-Site Support
Rules/Workflows
Scheduling
Facebook Integration
Twitter Integration
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Softerra...
ITQlick rating
4.9/5
Score
81/100
Pricing
4.6/10
License pricing
$1,600 per license
Functionality
8
Compare
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.