Compare Softerra Adaxes and Mhelpdesk - Jul 2022

Shlomi LaviShlomi Lavi / Jul 25, 2022

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Bottom Line: Which is Better - Softerra Adaxes or Mhelpdesk?

Mhelpdesk is more expensive to implement (TCO) than Softerra Adaxes, and Mhelpdesk is rated higher (95/100) than Softerra Adaxes (81/100). Mhelpdesk offers users more features (15) than Softerra Adaxes (7).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Softerra Vs. Mhelpdesk

Softerra: Since its foundation in 1999, Softerra has developed into a provider of top-notch services and highly ranked solutions for identity management. Throughout 13 years of its operation, over 50,000 organizations of all sizes have relied on Softerra for high-performance directory management solutions and time-saving services to reduce their IT workload ...

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

Who is more expensive? Softerra Adaxes or Mhelpdesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Softerra Adaxes and Mhelpdesk.

Softerra Adaxes price starts at $1,600 per license , On a scale between 1 to 10 Softerra Adaxes is rated 4, which is lower than the average cost of Help Desk software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: Mhelpdesk is more expensive than Softerra Adaxes.

Which software includes more/better features?

We've compared Softerra Adaxes Vs. Mhelpdesk based on some of the most important and required Help Desk features.

Softerra Adaxes: Email Integration, LDAP/Active Directory Synchronization, Multi-Site Support, Reporting, Rules/Workflows, Scheduling, Self Service Portal.

Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.

Target customer size

Softerra Adaxes's typical customers include: Small, medium and large size businesses, MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.



Softerra Adaxes

ITQlick rating
(4.9/5)

starts at $1,600 per license

Softerra Adaxes is a management and automation software built for businesses to manage web environments, automate provisioning processes in the active directory, and delegate and manage permissions.

Categories: Help Desk.

Mhelpdesk

ITQlick rating
(4.3/5)

starts at $374 per 10 users/month

MHelpdesk is a web-based field service management that systematizes requests, customer data, billings and reports. It takes pride in providing complete visibility to field staff all in one place. MHelpdesk...

Categories: Accounting & Finance, Billing & Invoicing, CRM, Complaint Management, Help Desk.

Compare specifications

Compare features

Softerra Adaxes: 7 Features

Email Integration
LDAP/Active Directory Synchronization
Multi-Site Support
Reporting
Rules/Workflows
Scheduling
Self Service Portal

Mhelpdesk: 15 Features

Billing and Invoicing
Customer Survey
Document Management
Knowledge Base/FAQ
Mobile Integration
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Barcode Scanning
Customizable Fields
Customizable Reports
Mobile Access
Work Order Management
Contributor Tracking
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Softerra...
ITQlick rating
4.9/5
Score
81/100
Pricing
4.6/10
License pricing
$1,600 per license
Functionality
8
Compare
Mhelpdes...
ITQlick rating
4.3/5
Score
95/100
Pricing
6/10
License pricing
$374 per 10 users/month
Functionality
40
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.