Shlomi Lavi /
Dec 11, 2022
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Bottom Line: Which is Better - SolarWinds Service Desk or AnswerDash?
SolarWinds Service Desk is more expensive to implement (TCO) than AnswerDash, and SolarWinds Service Desk is rated higher (94/100) than AnswerDash (84/100). SolarWinds Service Desk offers users more features (18) than AnswerDash (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Samanage Vs. AnswerDash
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
AnswerDash: AnswerDash’s core purpose is to empower people with the right information, in the right place, at the right time
We pursue this purpose while adhering to our company values:
We are fanatical about our customers’ and users’ success
We pursue our goals with passion and optimism
We strive for elegance in all things
We are relentless learners and...
Who is more expensive? SolarWinds Service Desk or AnswerDash?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and AnswerDash.
SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. AnswerDash price starts at $10 per license , When comparing AnswerDash to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: SolarWinds Service Desk is more expensive than AnswerDash.
Which software includes more/better features?
We've compared SolarWinds Service Desk Vs. AnswerDash based on some of the most important and required Help Desk features.
SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
AnswerDash: We are still working to collect the list of features for AnswerDash.
Target customer size
SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. AnswerDash is a great tool for use insmall businesses (1-20 employees) and medium-sized companies (10-500 employees)in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of IT andhelp desk.