Compare SolarWinds Service Desk and Avaya IP Office - Dec 2022
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Bottom Line: Which is Better - SolarWinds Service Desk or Avaya IP Office?
Avaya IP Office is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (94/100) than Avaya IP Office (84/100). SolarWinds Service Desk offers users more features (18) than Avaya IP Office (0). There is a clear winner in this case and it is SolarWinds Service Desk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Samanage Vs. Avaya
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Avaya: Avaya is a global leader in business communications systems. The company provides unified communications, contact centres, data solutions and related services directly and through its channel partners to leading businesses and organisations around the world.
Who is more expensive? SolarWinds Service Desk or Avaya IP Office?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and Avaya IP Office.
SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. Avaya IP Office price starts at $7,500 per license , When comparing Avaya IP Office to its competitors, the software is rated 8 - higher than the average Help Desk software cost.
Bottom line: Avaya IP Office is more expensive than SolarWinds Service Desk.
Which software includes more/better features?
We've compared SolarWinds Service Desk Vs. Avaya IP Office based on some of the most important and required Help Desk features.
SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
Avaya IP Office: We are still working to collect the list of features for Avaya IP Office.
Target customer size
SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. The software is a useful solution for small and medium businesses as well as large enterprises.
Avaya IP Office
starts at $7,500 per license
Avaya IP Office is a business VoIP solution for businesses of all sizes. It offers such services as auto-attendant, auto-dialing, voice to email conversion, and others. The software was designed and lau...
PriceDemoCompare specifications
SolarWinds Service Desk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> SolarWinds Service Desk review |
Company: | Samanage |
Pricing: | starts at $19 per technician/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Mobile, Cloud |
Links: | SolarWinds Service Desk review, SolarWinds Service Desk pricing, SolarWinds Service Desk alternatives |
Avaya IP Office Specifications
ITQlick Score: | 84/100 |
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ITQlick Rating: |
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Pricing: | 8/10 - high cost |
Category: | VoIP -> Avaya IP Office review |
Company: | Avaya |
Pricing: | starts at $7,500 per license |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | Avaya IP Office review, Avaya IP Office pricing, Avaya IP Office alternatives |
Compare features
SolarWinds Service Desk: 18 Features
Avaya IP Office: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.