Compare SolarWinds Service Desk and BigPanda - Dec 2022
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Bottom Line: Which is Better - SolarWinds Service Desk or BigPanda?
BigPanda is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (94/100) than BigPanda (80/100). SolarWinds Service Desk offers users more features (18) than BigPanda (0). There is a clear winner in this case and it is SolarWinds Service Desk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Samanage Vs. BigPanda
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
BigPanda: This is our team. We're working hard to help you manage and respond to Ops incidents faster. BigPanda is an automation platform for Ops troubleshooting within modern IT environments. BigPanda keeps online businesses up by enabling Ops professionals to automate time intensive troubleshooting tasks, resolve issues faster, and minimize the business ...
Who is more expensive? SolarWinds Service Desk or BigPanda?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and BigPanda.
SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. BigPanda price starts at $199 per user/month , When comparing BigPanda to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: BigPanda is more expensive than SolarWinds Service Desk.
Which software includes more/better features?
We've compared SolarWinds Service Desk Vs. BigPanda based on some of the most important and required Help Desk features.
SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
BigPanda: We are still working to collect the list of features for BigPanda.
Target customer size
SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. Customers of the software include small and medium businesses as well as large enterprises.
BigPanda
starts at $199 per user/month
BigPanda is an incident response management solution for businesses of all sizes. It offers such services as alert clustering, alert correlation, alert visualization, and others. The software was design...
Compare PricingCompare specifications
SolarWinds Service Desk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> SolarWinds Service Desk review |
Company: | Samanage |
Pricing: | starts at $19 per technician/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Mobile, Cloud |
Links: | SolarWinds Service Desk review, SolarWinds Service Desk pricing, SolarWinds Service Desk alternatives |
BigPanda Specifications
ITQlick Score: | 80/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Network Monitoring -> BigPanda review |
Company: | BigPanda |
Pricing: | starts at $199 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | BigPanda review, BigPanda pricing, BigPanda alternatives |
Compare features
SolarWinds Service Desk: 18 Features
BigPanda: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.