Compare SolarWinds Service Desk and Business Voice - Dec 2022
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Bottom Line: Which is Better - SolarWinds Service Desk or Business Voice?
SolarWinds Service Desk is more expensive to implement (TCO) than Business Voice, and SolarWinds Service Desk is rated higher (94/100) than Business Voice (90/100). SolarWinds Service Desk offers users more features (18) than Business Voice (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Samanage Vs. PanTerra Networks
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
PanTerra Networks: PanTerra Networks is the leading cloud-based Unified Communications-as-a-Service (UCaaS) provider to small and medium size enterprises. PanTerra's delivers cloud-based SaaS tools that enable companies to more competitive by making them more responsive, accessible and productive. PanTerra’s flagship solution, WorldSmart, delivers digital business vo...
Who is more expensive? SolarWinds Service Desk or Business Voice?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and Business Voice.
SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. Business Voice price starts at $24.95 per month , When comparing Business Voice to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: SolarWinds Service Desk is more expensive than Business Voice.
Which software includes more/better features?
We've compared SolarWinds Service Desk Vs. Business Voice based on some of the most important and required Help Desk features.
SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
Business Voice: We are still working to collect the list of features for Business Voice.
Target customer size
SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. The usual customers who fully utilize Business Voice have businesses that are categorized as small (typically with 10-100 employees), medium-sized businesses (typically with 100-1,000 employees) and larger enterprises that take benefits from the IT sector, data hosting and related information services, mainly using VoIP and business phone solutions.
Business Voice
starts at $24.95 per month
Business Voice by PanTerra offers users with the right tools for their phone and call management needs.
PriceDemoCompare specifications
SolarWinds Service Desk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> SolarWinds Service Desk review |
Company: | Samanage |
Pricing: | starts at $19 per technician/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Mobile, Cloud |
Links: | SolarWinds Service Desk review, SolarWinds Service Desk pricing, SolarWinds Service Desk alternatives |
Business Voice Specifications
ITQlick Score: | 90/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | VoIP -> Business Voice review |
Company: | PanTerra Networks |
Pricing: | starts at $24.95 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | Business Voice review, Business Voice pricing, Business Voice alternatives |
Compare features
SolarWinds Service Desk: 18 Features
Business Voice: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.