Compare SolarWinds Service Desk and e-ServiceSuite - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - SolarWinds Service Desk or e-ServiceSuite?

e-ServiceSuite is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (94/100) than e-ServiceSuite (83/100). SolarWinds Service Desk offers users more features (18) than e-ServiceSuite (3). There is a clear winner in this case and it is SolarWinds Service Desk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Samanage Vs. Buoyant Solutions, Inc.

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Buoyant Solutions, Inc.: Each of the applications integrated into our (BSM) solution suite provides important capabilities to fulfill critical IT service management needs and enhanced ability to meet internal IT controls and regulatory guidelines.

Who is more expensive? SolarWinds Service Desk or e-ServiceSuite?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and e-ServiceSuite.

SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. e-ServiceSuite price starts at $59 per month , When comparing e-ServiceSuite to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: e-ServiceSuite is more expensive than SolarWinds Service Desk.

Which software includes more/better features?

We've compared SolarWinds Service Desk Vs. e-ServiceSuite based on some of the most important and required Help Desk features.

SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.

e-ServiceSuite: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. and e-ServiceSuite's target customer size include: Small, medium and large size businesses.