Shlomi Lavi /
Dec 11, 2022
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Bottom Line: Which is Better - SolarWinds Service Desk or Eloquent WebSuite?
SolarWinds Service Desk is more expensive to implement (TCO) than Eloquent WebSuite, and SolarWinds Service Desk is rated higher (94/100) than Eloquent WebSuite (81/100). SolarWinds Service Desk offers users more features (18) than Eloquent WebSuite (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Samanage Vs. Eloquent Systems Inc
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Eloquent Systems Inc:
It is the vision of Eloquent Systems to provide quality support to knowledge management professionals who work in libraries, archives, museums and records management positions for corporate, government, legal, medical, education and heritage institutions around the world. Our software and services give them the freedom to focus on serving their c...
Who is more expensive? SolarWinds Service Desk or Eloquent WebSuite?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and Eloquent WebSuite.
SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. Eloquent WebSuite price starts at $35 per month , When comparing Eloquent WebSuite to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: SolarWinds Service Desk cost is around the same cost of Eloquent WebSuite.
Which software includes more/better features?
We've compared SolarWinds Service Desk Vs. Eloquent WebSuite based on some of the most important and required Help Desk features.
SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
Eloquent WebSuite: We are still working to collect the list of features for Eloquent WebSuite.
Target customer size
SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. Eloquent WebSuite is a great management tool for use insmall businesses (1-20 employees) andmedium-sized companies (10-500 employees) in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of IT and help desks.