Compare SolarWinds vs HelpStar ITIL Help Desk

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
SolarWinds
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$800 per user/year
Hosting
Cloud
Functionality score
38
Fit small business
Fit medium business
Fit large business
Software review
HelpStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
82/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.8/10
License pricing license pricing (if provided by the software vendor)
$49 per user/month
Hosting
On premise and Cloud
Functionality score
13
Fit small business
Fit medium business
Fit large business
Software review
Spectrum
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
9.2/10
License pricing license pricing (if provided by the software vendor)
$49.99 per month
Hosting
On premise and Cloud
Functionality score
10
Fit small business
Fit medium business
Fit large business
Software review
AdRem
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$1,160 per year
Hosting
On premise
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review
Network
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
85/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
8/10
License pricing license pricing (if provided by the software vendor)
$2,475 per license
Hosting
On premise and Cloud
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review

SolarWinds Vs. HelpStar ITIL Help Desk: Which is better?

Shlomi Lavi / Jul 14, 2020

Looking for the right Network Monitoring solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deserve. We are confident you'll enjoy this new enterprise software experience.

Help Desk Technology: Help Desk Technology International Corporation (HDTIC) is one of the world's leading providers of help desk software that targets organizations in the IT industry and other sectors. HDTIC has been providing help desk solutions to companies across North America and around the world since 1988 making it one of the industry pioneers. Originally developed on a mini computer, HelpSTAR evolved to DOS machines, LANs and now the World Wide Web.

Pricing/cost comparison

The real cost of Network Monitoring software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for SolarWinds TCO and HelpStar ITIL Help Desk Software total cost to help with the total cost of ownership calculation.

SolarWinds price Starting from $800 per user/year , on a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Network Monitoring software. HelpStar ITIL Help Desk Software price Starting from $49 per user/month , when comparing HelpStar ITIL Help Desk Software to their competitors, the software is rated 6 - similar to the average Network Monitoring software cost.

Bottom line:HelpStar ITIL Help Desk Software is more expensive than SolarWinds.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared SolarWinds Vs. HelpStar ITIL Help Desk based on some of the most important and required Network Monitoring features.
SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant, ..
HelpStar ITIL Help Desk Software list of features include the following: Asset Management, Email Integration, Incident / Request Management, ITIL Compliant, Knowledge Base/FAQ, .

Target customer size

SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. HelpSTAR ServicePRO is specifically designed to help IT service managers who are looking for a workflow management and ticketing software.

SolarWinds

ITQlick rating
(5/5)

Starting from $800 per user/year

SolarWinds Help-desk is cloud-based help-desk and customer service solution designed for businesses of any size. The solution features include change management, IT asset management and incident management and ...

Categories: Billing & Invoicing, Document Management, Banking CRM, Customer Loyalty, Feedback Management.

HelpStar ITIL Help Desk

ITQlick rating
(4/5)

Starting from $49 per user/month

HelpSTAR ServicePRO is a professional service desk software that can help users to manage tickets and workflows. This software can help users to optimize their operational efficiency and is completely web-based...

Categories: Help Desk, ITIL.

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Compare specifications

SolarWinds Specifications

Name: SolarWinds
Company: Samanage
Address Cary, NC
Website:https://www.samanage.com/
Platforms: Desktop, Mobile, Cloud

Compare features

SolarWinds: 8 Features

Asset Management
Billing and Invoicing
Change Management
Contract Management
Customer Survey
Email Integration
Incident / Request Management
ITIL Compliant

HelpStar ITIL Help Desk Software: 8 Features

Asset Management
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Reporting
Rules/Workflows