Compare SolarWinds Service Desk and LogicMonitor - Dec 2022

Shlomi LaviShlomi Lavi / Dec 11, 2022

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Bottom Line: Which is Better - SolarWinds Service Desk or LogicMonitor?

LogicMonitor is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (94/100) than LogicMonitor (79/100). SolarWinds Service Desk offers users more features (18) than LogicMonitor (3). There is a clear winner in this case and it is SolarWinds Service Desk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Samanage Vs. LogicMonitor Inc.

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

LogicMonitor Inc.: LogicMonitor is the SaaS-based monitoring solution that dramatically reduces the complexity and staff time required to effectively monitor your IT infrastructure — whether on-premise, physical, virtual, or in the cloud. LogicMonitor contains embedded knowledge of everything in your technology stack — networking gear, servers, hypervisors, applicati...

Who is more expensive? SolarWinds Service Desk or LogicMonitor Hosted Monitoring Service?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and LogicMonitor Hosted Monitoring Service.

SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. LogicMonitor Hosted Monitoring Service price starts at $20 per user/month , When comparing LogicMonitor Hosted Monitoring Service to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: LogicMonitor Hosted Monitoring Service is more expensive than SolarWinds Service Desk.

Which software includes more/better features?

We've compared SolarWinds Service Desk Vs. LogicMonitor based on some of the most important and required Help Desk features.

SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.

LogicMonitor Hosted Monitoring Service: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. Customers of the software include businesses of all sizes.



SolarWinds Service Desk

ITQlick rating
(5/5)

starts at $19 per technician/month

SolarWinds Help-desk is cloud-based help-desk and customer service solution designed for businesses of any size. The solution features include change management, IT asset management and incident management and ...

Categories: Billing & Invoicing, Document Management, Banking CRM, Customer Loyalty.

LogicMonitor

ITQlick rating
(4.3/5)

starts at $20 per user/month

LogicMonitor Hosted Monitoring Service is a system management solution for businesses of all sizes. Its services include fault management, configuration management, accounting management, performance ma...

Categories: Virtualization.

Compare specifications

Compare features

SolarWinds Service Desk: 18 Features

Asset Management
Billing and Invoicing
Change Management
Contract Management
Customer Survey
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements

LogicMonitor Hosted Monitoring Service: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Compare
LogicMon...
ITQlick rating
4.3/5
Score
79/100
Pricing
6.2/10
License pricing
$20 per user/month
Functionality
4
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.