Compare SolarWinds Service Desk and ManageEngine OpManager - Dec 2022
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Bottom Line: Which is Better - SolarWinds Service Desk or ManageEngine OpManager?
ManageEngine OpManager is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (94/100) than ManageEngine OpManager (78/100). SolarWinds Service Desk offers users more features (18) than ManageEngine OpManager (0). There is a clear winner in this case and it is SolarWinds Service Desk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Samanage Vs. ManageEngine
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.
Who is more expensive? SolarWinds Service Desk or ManageEngine OpManager?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and ManageEngine OpManager.
SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. ManageEngine OpManager price starts at $795 per license , When comparing ManageEngine OpManager to its competitors, the software is rated 6 - similar to the average Help Desk software cost.
Bottom line: ManageEngine OpManager is more expensive than SolarWinds Service Desk.
Which software includes more/better features?
We've compared SolarWinds Service Desk Vs. ManageEngine OpManager based on some of the most important and required Help Desk features.
SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
ManageEngine OpManager: We are still working to collect the list of features for ManageEngine OpManager.
Target customer size
SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. The software is a viable solution for businesses of all sizes and a variety of types.
ManageEngine OpManager
starts at $795 per license
ManageEngine OpManager is a network management solution for businesses of all sizes. Its capabilities include fault management, configuration management, performance management, and others. The software...
Compare PricingCompare specifications
SolarWinds Service Desk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> SolarWinds Service Desk review |
Company: | Samanage |
Pricing: | starts at $19 per technician/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Mobile, Cloud |
Links: | SolarWinds Service Desk review, SolarWinds Service Desk pricing, SolarWinds Service Desk alternatives |
ManageEngine OpManager Specifications
ITQlick Score: | 78/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Network Monitoring -> ManageEngine OpManager review |
Company: | ManageEngine |
Pricing: | starts at $795 per license |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile |
Links: | ManageEngine OpManager review, ManageEngine OpManager pricing, ManageEngine OpManager alternatives |
Compare features
SolarWinds Service Desk: 18 Features
ManageEngine OpManager: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.