Compare SolarWinds Service Desk and Mitel Unified Communications - Dec 2022
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Bottom Line: Which is Better - SolarWinds Service Desk or Mitel Unified Communications?
Mitel Unified Communications is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (94/100) than Mitel Unified Communications (83/100). SolarWinds Service Desk offers users more features (18) than Mitel Unified Communications (0). There is a clear winner in this case and it is SolarWinds Service Desk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Samanage Vs. Mitel
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Mitel: Powering more than 2 billion connections every day, Mitel helps businesses connect, collaborate and take care of their customers. That includes more than 33 million cloud connections daily, making Mitel the world’s fastest growing provider of cloud communications. Our business communications experts serve more than 60 million users with over 2,500 ...
Who is more expensive? SolarWinds Service Desk or Mitel Unified Communications?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and Mitel Unified Communications.
SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. Mitel Unified Communications accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software.
Bottom line: SolarWinds Service Desk cost is around the same cost of Mitel Unified Communications.
Which software includes more/better features?
We've compared SolarWinds Service Desk Vs. Mitel Unified Communications based on some of the most important and required Help Desk features.
SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
Mitel Unified Communications: We are still working to collect the list of features for Mitel Unified Communications.
Target customer size
SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. and Mitel Unified Communications's target customer size include: SMBs.
Mitel Unified Communications
Mitel Unified Communications is a cloud-based and on-premise solution that offers comprehensive communication, contact center, and collaboration tools. The Platform provides tools that facilitate information fl...
Compare PricingCompare specifications
SolarWinds Service Desk Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> SolarWinds Service Desk review |
Company: | Samanage |
Pricing: | starts at $19 per technician/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Mobile, Cloud |
Links: | SolarWinds Service Desk review, SolarWinds Service Desk pricing, SolarWinds Service Desk alternatives |
Mitel Unified Communications Specifications
ITQlick Score: | 83/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | VoIP -> Mitel Unified Communications review |
Company: | Mitel |
Typical customers: | SMBs |
Platforms: | Desktop, Mobile, Cloud |
Links: | Mitel Unified Communications review, Mitel Unified Communications pricing, Mitel Unified Communications alternatives |
Compare features
SolarWinds Service Desk: 18 Features
Mitel Unified Communications: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.