SolarWinds Service Desk Vs Nextiva VoIP - Mar 2022

Shlomi LaviShlomi Lavi / Mar 23, 2022

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Bottom Line: Which is Better - SolarWinds Service Desk or Nextiva VoIP?

SolarWinds Service Desk is more expensive to implement (TCO) than Nextiva VoIP, SolarWinds Service Desk is rated higher (94/100) than Nextiva VoIP (93/100). SolarWinds Service Desk offers more features (18) to their users than Nextiva VoIP (11).

Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Samanage compares with Nextiva ?

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.

Who's more expensive? SolarWinds Service Desk or Nextiva Business VoIP?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for SolarWinds Service Desk and Nextiva Business VoIP.

SolarWinds Service Desk price starts at $19 per technician/month , on a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. Nextiva Business VoIP price starts at $11.95 per user/month , when comparing Nextiva Business VoIP to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: SolarWinds Service Desk is more expensive than Nextiva Business VoIP.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared SolarWinds Service Desk Vs. Nextiva VoIP based on some of the most important and required Help Desk features. SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant. Nextiva Business VoIP: 3-Way Calling, Call Blocking, Call Forwarding, Call Hunt, Call Return (*69).

Target customer size

SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. Nextiva is ideal for small companies and large call centers.

SolarWinds Service Desk

ITQlick rating
(5/5)

starts at $19 per technician/month

SolarWinds Help-desk is cloud-based help-desk and customer service solution designed for businesses of any size. The solution features include change management, IT asset management and incident management and ...

Categories: Billing & Invoicing, Document Management, Banking CRM, Customer Loyalty.

Nextiva VoIP

ITQlick rating
(4.2/5)

starts at $11.95 per user/month

Nextiva Business VoIP is cloud-based communication, collaboration, call center and telephony services designed for small businesses in multiple industry verticals. The solution helps the user eliminate the need...

Categories: Auto Attendant, Automatic Call Distribution (ACD), Call Recording, Communications Workforce Scheduling, Computer Telephony Integration (CTI).

Compare specifications

Compare features

SolarWinds Service Desk: 18 Features

Asset Management
Billing and Invoicing
Change Management
Contract Management
Customer Survey
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements

Nextiva Business VoIP: 11 Features

3-Way Calling
Call Blocking
Call Forwarding
Call Hunt
Call Return (*69)
Call Transfer
Call Waiting
Caller ID with Name
Repeat Dialing
Simultaneous Rings
Speed-Dial
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
SolarWinds
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Compare
Nextiva
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
Zoho
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3
Review
FuseDesk
ITQlick rating
4.3/5
Score
91/100
Pricing
6.4/10
License pricing
$39 per seat/month
Functionality
7
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.