Shlomi Lavi /
Dec 11, 2022
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Bottom Line: Which is Better - SolarWinds Service Desk or Panopta Advanced Monitoring?
SolarWinds Service Desk is more expensive to implement (TCO) than Panopta Advanced Monitoring, and SolarWinds Service Desk is rated higher (94/100) than Panopta Advanced Monitoring (85/100). SolarWinds Service Desk offers users more features (18) than Panopta Advanced Monitoring (3).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Samanage Vs. Panopta
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Panopta: Panopta was founded in mid-2007 to offer a premium network and server monitoring service that would provide the tools needed to effectively manage service interruptions of the complex, multi-tiered web presences that are common today. The core team at Panopta has extensive technology development and technical operations experience, with over a deca...
Who is more expensive? SolarWinds Service Desk or Panopta Advanced Monitoring?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and Panopta Advanced Monitoring.
SolarWinds Service Desk price starts at $19 per technician/month , On a scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. Panopta Advanced Monitoring price starts at $4 per node/month , When comparing Panopta Advanced Monitoring to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: SolarWinds Service Desk is more expensive than Panopta Advanced Monitoring.
Which software includes more/better features?
We've compared SolarWinds Service Desk Vs. Panopta Advanced Monitoring based on some of the most important and required Help Desk features.
SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.
Panopta Advanced Monitoring: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. Panopta is suitable for IT managers, hosting providers, SaaS providers and website owners that are
looking for an uptime management solution.